Media Integration Account Manager

Job description

Zodiac Aerospace is a world leader in aerospace equipment and systems for commercial, regional and business aircraft and for helicopters and spacecraft. It develops and manufactures state-of-the-art solutions to improve comfort and facilities on board aircraft and high-technology systems to increase aircraft performance and flight safety. Zodiac Aerospace, a Safran* company since February 2018, has 32,500 employees worldwide and generated revenue of 5.1billion euros for its fiscal year ended August 31, 2017. Zodiac Aerospace is listed on the Euronext Paris stock exchange.

* Safran is an international high-technology group, operating in the aircraft propulsion and equipment, space and defense markets. Safran has a global presence, with nearly 58,000 employees and sales of 15.8 billion euros in 2016. Safran is listed on the Euronext Paris stock exchange, and is part of the CAC 40 and Euro Stoxx 50 indices.

For more information: www.safran-group.com and www.zodiacaerospace.com / Follow @Safran and @ZodiacAerospace on Twitter

Zodiac Inflight Innovations is a subsidiary of Zodiac Aerospace who develops in-flight entertainment systems and connectivity systems for the airline industry worldwide.Zodiac Inflight Innovations has been leading the way with cutting-edge systems such as Rave that have been providing passenger and flight crew satisfaction for more than 16 years.

Job Summary:

The Media Integration Account Manager is the focal point for their assigned accounts. They are responsible for driving their assigned accounts through all production aspects of the Media Services department. This will include managing the communication and production cycle of recurring media programs. The Media Integration Account Manager works in a strategic capacity with the project managers to define best practices, provide direction for content production delivery and set the schedule for on-time deliveries. As a subject matter expert in the media production cycle they will rely on previous experience and judgment to plan and accomplish goals.

Duties and Responsibilities:

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Liaise with assigned customers and lead the execution of their monthly IFE content sets

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Have a full understanding of the IFE product, production cycle and integration process

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Communicate with the Media Integration Specialists to assess and track any reported errors to ensure timely resolution

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Partner with Media Services Project Managers to monitor SW releases and ensure current builds are being utilized for production

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Manage customer distribution lists to communicate delivery notifications of content sets

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Manage shipping and billing PO's per customer requirements

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Responsible for completing billing back-up sheets to ensure accurate and timely billing

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Track incoming customer owned media storage (SD cards, etc.)

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Develop and refine written procedures for content integration/production activities

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Ensure Media Integration Specialists are properly following released/approved documents and procedures to maintain quality and consistency

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Organize priorities and master scheduling to ensure on-time content deliveries

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Understand and ensure lab compliance to MPAA standards and regulations

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Engage in new technology and internal development tools to remain informed on company direction and/or necessary changes in processes

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Communicate and report production issues that may impact delivery to Media Services Project Managers and department manager

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Advise management on solutions to resolve discrepancies

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Coordinate testing support for Tools release

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Support Media Integration Specialists as required

Preferred Qualifications and/or Education:

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Minimum 3-5 years of experience in account management within a production environment

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Familiar with a variety of concepts, practices and procedures within IFE or a related industry

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Proficient, working knowledge ofQuickBooks, Excel, and Word processing programs

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IT skills in Windows and Linux environments at administrator level

Soft Skills:

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Strong written and verbal English communication skills

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Team player and independent contributor

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Must be proactive, meticulous, organized, and detail oriented

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Ability to communicate effectively with other internal and external departments

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Ability to efficiently resolve problems

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Ability to accomplish multiple tasks

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Willing to learn other functions within theMedia Services Department

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Ability to analytically resolve issues and problems, to maintain work flow, quality, and on-time delivery

ID: IFA - Req7649

I hereby certify that the facts set forth in the above employment application are true and complete to the best of my knowledge and authorize Zodiac Inflight Innovations to verify their accuracy and to obtain reference information on my work performance.

I understand that employment and continued employment is conditioned upon verification of all information contained in this application or other pre-employment questionnaires or interviews, including but not limited to, verification of ability to perform the essential functions of the position with or without reasonable accommodation and of applicable lawful age and legal right to work in the United States as provided under applicable law. I agree to furnish such additional information and complete any examinations as may be required to complete my employment file and to verify the information contained therein. Subject to applicable law; such examinations may include urinalysis and/or other testing to determine the presence of illegal substances within the body.

I understand and agree that any false, misleading, or incomplete information given in my application, interview(s), or other pre-employment questionnaires and procedures, regardless of when discovered by Zodiac Inflight Innovations will be sufficient basis for my disqualification for employment or, if already employed by Zodiac Inflight Innovations, the termination of my employment. I agree that Zodiac Inflight Innovations shall not be liable in any respect if I am not hired or if my employment is terminated as a result of providing false, misleading or incomplete information.

I understand that should an employment offer be extended to me and accepted that I will fully adhere to the policies, rules and regulations of employment at Zodiac Inflight Innovations. However, I further understand that neither the policies, rules, regulations of employment or anything said during the interview process shall be deemed to constitute the terms of an implied employment contract. I understand that any employment offered is for an indefinite duration and at will and that either I or Zodiac Inflight Innovations may terminate my employment at any time with or without notice or cause.

Equal Employment Opportunity and Affirmative Action Statement

It is the policy of Zodiac Aerospace to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex, sexual preference, gender identity, pregnancy, age, national origin, disability, military or veteran status, citizenship status, genetics, or any other characteristic protected by applicable federal, state, and local laws. We are strongly committed to this policy and believe in the concept and spirit of the law.

If you are applying for a job in the United States and need a reasonable accommodation for any part of the employment process, please email our Human Resources Department at let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

By submitting my application,I hereby acknowledge that I have read and understand all of the information above and agree to the terms and conditions therein.