Help Desk Administrator

Job description

Zetes Ltd is a growing company in the data capture and goods ID market and we are now looking for an enthusiastic and reliable individual to join our Customer Service department to log and process calls from customers.

This is a full time role based in Hurley, on the outskirts of Maidenhead. Free travel from Maidenhead Station is available.

Main responsibilities

• Ascertain whether equipment is under contract and advise Helpdesk Co-ordinators.
• Aid in Maintaining Co-Op & Cadbury and or other management systems on a daily basis.
• Liaise with Technical Hardware or software support when required.
• Forward any customer queries to the correct personnel & ensure response
• Produce effective reports in line with customers and departmental requirements
• Proactively monitor outstanding jobs, update Jobs records from repairer portals or reports
• Aid in Logging support jobs on management systems
• To abide by the employees’ responsibilities as outlined in the Company Health & Safety Policy.
• Any other tasks assigned by line manager

Essential Attributes:

• Well organised individual with methodical approach to administration
• A proven track record of successful involvement in Customer Services
• Have initiative to propose and introduce change where necessary
• Experience of developing and updating Excel spread sheets
• Excellent attention to detail
• Commitment to quality of service
• Ability to communicate effectively with customers and staff
• Excellent interpersonal skills in order to be able to deal positively with dissatisfied customers
• Team player

In return for your commitment we offer great on the job training, and fantastic career opportunities.