User Experience Researcher

Job description

Job Category

·  Technology & UX/UI Design

Location

·  Berlin

Contract

Company

·  Zalando SE

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The opportunity

As a User Experience Researcher at Zalando you will support product ideation and optimization at Zalando by researching users and testing interfaces. You ensure that off-target ideas fail early, and you help your product management and design colleagues iterate good ideas into great solutions.

Zalando researchers work closely with designers, product managers and developers. We employ an evolving mix of traditional user-centered methodologies, lean UX practices and design thinking.

Your challenge

As a User Experience Researcher you will take on a series of challenges, each of these within a specific team, executing on a specific mission.

Your first mission will be to achieve a concrete goal focused in one of these areas:

·  Testing daily interactions with millions of customers across Europe
·  Evaluating prototypes or MVPs of innovative new products
·  Measuring the efficiency and job satisfaction of colleagues and business partners who use our custom-built internal tools

Where do you want to start to make a difference?

Your responsibilities

As a UX researcher you will take on a series of focused, deep challenges (each ca. 12-18 months) within a specific product team, executing on a specific mission.

·  Run (lean) usability tests and ethnographic studies, both autonomously and jointly with colleagues
·  Coach, train, support and supervise designers and product managers so that they can conduct their own research
·  Participate in all steps of the product development cycle as a resident research expert – structure the research lifecycle, and educate colleagues about when to incorporate which research methods
·  Spread insights out beyond the core stakeholders in order to maximize your impact and fuel innovation
·  Consult product teams on user-research related questions and propose methodological options to solve specific research questions
·  Conduct exploratory research to inform future products and business channels.
·  Bring together qualitative and quantitative perspectives; link up with our market research and web analytics team
·  Evangelize UX in the company and personify the voice of the customer

What we're looking for

To land this job you will show and explain raw artifacts from various stages of the design process that illustrate your proven ability to:

·  Plan and execute a wide variety of research studies independently
·  Balance high quality research with short deadlines and highly iterative cycles
·  Work in multidisciplinary international teams
·  Communicate fluently both in English and German

What you can expect from us

We’ll pay you a market-rate salary and outfit you with the best tools. We’ll assist you with relocating to Germany and subsidize your daily commute. We offer the security of an expanding company with more than 8,000 employees and a company pension plan.

But we expect that the true perks for you might be:

·  Impact: We think big and act fast. What you're doing today will affect millions of customers tomorrow
·  Tour of Mastery: When you join Zalando, you’re not simply accepting a job offer but embarking on your first mission within a larger tour of mastery. We aim to maximize your professional development by exposing you to multiples teams, disciplines and challenges
·  An international team of experts that will inspire and support you
·  A corporate culture where your skills are judged only by your results, not what you wear or how long you’re sitting at your computer
·  Personal branding support: From preparing talks and blog posts to networking with industry leaders
·  A large Zalando UX Community of Practice to align with and challenge your colleagues -- and to spread customer-centricity into the entire company

And on top of that you get a 40% discount when you shop at Zalando.

About Zalando

Zalando is Europe’s leading online fashion platform, doing business in 15 markets. Delivering first-class shopping experiences to our +15 million customers requires moving fast — with microservices, Agile processes & autonomous teams  —  and using cutting edge, open source technologies. We are passionate about what we do and have fun while doing it. And we are willing to experiment and make mistakes: It’s how we grow.

Sound Like Fun?

Start the conversation. Tell us what the next step in your career could be. Draw outside the lines. We don’t want to fill a cookie-cutter job description but rather bring out the best in each of us in order to deliver top-notch products.

Whether you’ve been designing human-computer interactions for years or are just starting out, we’d love to talk to you. Let’s tap your passion and potential.

Multi-talented? Please apply for the one  single job that best represents your deepest core competency and mention your other skills in your application.

If you need guidance or have any questions about our hiring processes, please contact recruiter  Matthias Schmeißer .