CUSTOMER INSIGHTS DATA MINING ANALYST (M/F)

Job description

As a customer insights data mining analyst in our Customer Management Department you will be responsible for analyses of the customer purchasing behavior regarding different aspects such as category and brand purchasing behavior, sales drivers and customer value. Through projects with different Zalando departments you will develop a deep understanding of customer segments and transfer that understanding into analyses and measures for a more targeted customer dialogue. You will develop into the company-internal contact person for customer analytics and customer segments. You will define measures with colleagues based on your analyses and present results within and beyond the Customer Management Department.

YOUR CHALLENGE

·  With your technical understanding and your analytical background you will be responsible for implementing and conducting data mining projects and discussing analyses with colleagues from other analytics teams such as IT
·  You will evaluate customer data on purchase behavior, perform customer analyses, evaluate the results and present them to colleagues and management
·  You will be a trusted partner for the translation of business questions into analyses and you'll thereby support the decision making process
·  You will develop a deep analytical understanding of the characteristics and needs of different customer groups at Zalando
·  In joint projects with teams from CM and from other departments at Zalando, you will conceptualize analyses and measures for planning and identify the differentiation of customers

WHAT YOU'VE GOT

·  You are proud of an above-average degree in an analytical subject, e.g. economics, business analysis, statistics, mathematics, computer science, or its' equivalent
·  You have already gained experience in a relevant field: ideally 1-3 years in a similar analytical context with comparable questions, e.g. in business intelligence, CRM analytics
·  You have excellent analytical skills and love to work with numbers; you are an expert user of SQL. You bring an understanding of IT and statistical methods and tools (e.g. statistical data analysis, SPSS, R and Python), experience with SAP Business Objects, Micro Strategy or Excel is considered a plus
·  You like to take responsibility for your topics and for the quality of your work, solutions in lean processes could be your motto
·  You like an international atmosphere and are business fluent in English; German is an advantage.

OUR OFFER

Ours is one of the most spectacularly successful stories in e-commerce. But we mostly prefer to concentrate on writing the next chapter. When you join us, you can not only expect to become part of an extraordinary and ambitious team, but a whole lot more:

·  You'll never be bored! Zalando is a working environment where something new happens every day
·  An international team of experts to inspire and support you
·  Training and further development opportunities to expand your skills and help you on your way
·  The security of an expanding company with more than 10,000 employees and a company pension scheme
·  Attractive employee discounts in our online shop
·  An easily accessible workplace in the heart of Berlin

Want to join us?

Then we'd be more than happy to receive your application!

Any further queries? Please do not hesitate to contact us via email // Nicole Mertens via: ************@*******.**