Employee for Customer Care in our UK Market, Zalando Lounge (30 hours/week)
Berlin, Germany Administration
Job description
Job Category
· Customer Care
Location
· Berlin
Contract
· Part-Time
· Graduate / Entry Level
Company
· Zalando Lounge Service GmbH
Zalando’s success also tells the story of our exceptional team and our efforts. We are always happy to welcome new colleagues who join us in creating the world’s best online fashion experience.
Launched by Zalando in March 2010, Zalando Lounge is an online shopping club for fashion and lifestyle products. Since then, Zalando Lounge has become one of the top online destinations for exclusive fashion labels and luxury brands at low prices. Our team in Berlin sets new flash sales daily, meaning that every day there is a new challenge. Zalando Lounge is online in several European countries.
YOUR TASKS
· You will respond to diverse customer inquiries and help our customers to solve their questions via phone and email (inbound only)
· You will help and give advice to our customers about our Zalando services and fashion products
· You will be ready to provide support with administrative tasks on a regular basis
· Together with the whole team you will live and promote the Zalando lifestyle
OUR OFFER
· No time for boredom! Zalando is an energetic company where something new happens every day
· Flat hierarchies and team work in a cooperative, international environment
· A part-time (30 hours) position, starting immediately
· A dynamic, motivated and multinational team of experts to inspire and support you
· An easily accessible workplace right on the main arteries of the hottest Berlin districts
· Personal development opportunities in a rapidly growing company
· An attractive employee discount on our online shop
WANT TO JOIN US?
Then we would be more than happy to receive your application!
Desired profile
YOUR PROFILE
· You have excellent knowledge of English, in written and spoken form
· A strong service oriented working style, tactfulness and patience helps you to satisfy our customers
· Your solution focused mindset and eye for detail facilitates your daily work
· Basic knowledge of MS Office and general computer skills are required