Customer Service Specialist (French or Spanish Speaker)

Job description

What do you "Excel" in? Empathy & Communication? Read more ...

You can choose to join us part-time (24 hours per week) or full-time (40 hours), we are flexible and want to make sure you can deliver the best!

This is a great opportunity for a dynamic person who loves the fast pace and the start-up environment. Training will be provided on various compliance topics (i.e. anti-money laundering, frauds etc.), Salesforce and you will bond with your colleagues from day 1 ... we have a special INSPIRE training that we run once you start, so you won't feel out of the water on your first day!

You will have the chance to become more competent and knowledgeable in the FinTech space and be rewarded for the efforts and contributions you will bring to our global team.

'The goal as a company is to have customer service that is not just the best but legendary.' ~ Sam Walton

The Customer Executive Team performs two functions; Customer Service and Transaction Monitoring. The key responsibilities of the Customer Advocate is to:

Managing questions on transactions via phone, email or chat promptly and efficiently while delivering excellent customer service
Screening and verifying customer’s identification
Review transactions and identifying activities that suggest suspicious activity
Research unusual or questionable transactions
Monitor and release transactions
Advising customers on the products offered via phone, email or chat

As a Customer Specialist you will be able to demonstrate some key skill sets:

Fluent written and spoken English with excellent verbal and written communication skills
High attention to detail and outstanding customer service skills
Fast and accurate IT skills / data capture experience / tech savvy
Proficient in the Microsoft Office Suite
The ability to work effectively with a world- wide customer base and a variety of cultures

Requirements:

Bachelor’s Degree preferred. In lieu of a degree, strong customer service experience, preferably in a financial service environment, is also acceptable.
Conversational skills in a second language (Specifically: Spanish, French, Portuguese) highly preferred but not essential
Be a team player that can adapt to a fast-paced and changing environment
Have a sense of urgency necessary to ensure customer transactions are reviewed promptly
Highly disciplined, self-motivated, and service delivery focused

Personal characteristics:

Motivated, self-driven, self-starter
Curious, analytical, concern for accuracy
Ability to think outside the box, creative problem solver
Track record to evidence progression towards a consistent career goal
Positively selecting WorldRemit as next step to realize their career aspirations
High energy and passion for a happy customer
Highly tuned interpersonal, communication and influencing skills
Effective collaboration & team work