Customer Care & Transaction Monitoring (Graduate/Entry Level) - Worldremit - London

Job description

This role is suitable for a dynamic and ambitious individual who loves the fast pace and the start-up environment. Training will be provided on various compliance topics (anti-money laundering, frauds, IT security, etc.) and you will have the chance to become more competent and knowledgeable in our market and be rewarded for the efforts and contributions you will bring to our global team!

Our Multilingual Customer Service Team performs two functions; Customer Care and Transaction Monitoring. The key responsibilities of the Customer Advocate at WorldRemit is to:

Managing questions on transactions via phone, email or chat promptly and efficiently while delivering excellent customer service

Screening and verifying customer’s identification

Review transactions and identifying activities that suggest suspicious activity

Research unusual or questionable transactions

Monitor and release transactions

Advising customers on the products offered via phone, email or chat

As a Customer Advocate you will be able to demonstrate some key skill sets:

Fluent written and spoken English with excellent verbal and written communication skills

High attention to detail and outstanding customer service skills

Fast and accurate IT skills / data capture experience / tech savvy

Proficient in the Microsoft Office Suite

The ability to work effectively with a world- wide customer base and a variety of cultures

Requirements:

Bachelor’s Degree preferred. In lieu of a degree, strong customer service experience, preferably in a financial service environment, is also acceptable.

Conversational skills in a second language (Specifically: Spanish, French, Portuguese) highly preferred but not essential

Be a team player that can adapt to a fast-paced and changing environment

Have a sense of urgency necessary to ensure customer transactions are reviewed promptly

Highly disciplined, self-motivated, and service delivery focused

Employment with WorldRemit is contingent upon a successful financial and criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit and reference checks

You will need to be flexible and able to work as part of a shift rotation basis (24/7 - 365 days), although we will expect you to work only once per month during the weekend. There will exist several shift options with staggered start times available. Preference will be given to those with afternoon (2:30pm) availability scheduling.