Community Coordinator

Job description

At Workabout, we are building a location based, real time marketplace of skills for the modern, remote workforce.

We are looking to scale our Community Management and Customer Service via social media, in-person communication and other channels to ensure we are building a trustworthy community and experience.

We are looking for a Community Coordinator who is creative, results-orientated, curious and a natural relationship developer who understands building online and offline communities and how to engage with community members.

Our Community Coordinator will research trends impacting user experience, social media and digital strategies, implement marketing plans focusing specifically on photography, email marketing and guerrilla advertising campaigns and collecting feedback and data in-person.

You will create and drive short and long-term plans that builds relationships, and deepens engagement. Your focus will be on working across the different product groups to engage their experts, develop and recruit future experts to drive participation on the community.

You will work closely with the extended team across engineering, support, marketing, and product groups to develop our strategy and lead innovation, create and drive experiments that increase customer acquisition and engagement and broaden our pool of enthusiastic Community Coordinators.  

Responsibilities include:
* Analyze market trends and industry dynamics to provide strategic insights, to shape the Community Management and Customer Support program, which includes managing consumer and commercial communities.
* Grow online and offline community through events, social media and guerrilla advertising campaigns.
* Collect data from community members and create feedback process for Product Team
* Scout and contact Influencers to become Brand Ambassadors on social media and other marketing channels

Desired profile

* Excellent verbal and written skills
* BA preferred
* Problem solving skills with creative input; ability to strongly defend and pitch idea to Product Team
* Strong analytical skills with the ability to exercise data-driven decision making and derive insights from data.
* Be a self-starter, and team contributor, with effective follow-through on your initiatives.