Customer Service Advisor

Job description

Wizzcash.com is looking for another vibrant member to join our growing team.

Duties include:

• Dealing with customers over the phone.
• Answering phone calls as first point of contact.
• Organising important documents.
• Handling volumes of incoming e-mails.
• Dealing with queries and complaints.
• Excellent telephone manner with the ability to deal with customer queries quickly and efficiently.
• Ability to multitask.
• Completing administrative duties.
• Updating client records on our in-house system.

Person Specification:

• Experience dealing with clients.
• An interest in the financial sector.
• You will need to be accurate and able to communicate effectively to provide a high quality of customer service.
• Ability to give clear information and guidance to callers.
• Computer Literacy.
• Familiar with Microsoft Office applications.
• Good communicator and team player.
• High standard of spoken and written English.
• Quick learner
• Be confident when speaking to customers and multi tasking.
• Have the ability to take on training and use this in your day to day role.
• Articulate, with good communication skills (both verbal and written).
• Able to understand and relay complex information in a clear, concise manner and in easy to understand terms.
• Good time management and organisational skills.
• Tact, diplomacy and discretion.
• Attention to detail.
• Ability to manage workload.