Vendor Employee Service Representative

Job description

JOB DESCRIPTION

You will be responsible for Vendor and Employee inquiry handling and issue resolution as it relates to the Accounts Payable process.

The Role

Performance Objectives:

Excellence

·  Respond to inquiry tickets from vendors and employees regarding payments due to them 

·  Investigate and resolve higher complexity issues escalated from the service team 

·  Liaise with invoice processing team and payment team to resolve issues 

·  Perform the regular maintenance of employee and vendor master data, ensuring utmost control and data integrity 

·  Successfully handle most non-routine issues, and escalate to management issues that cannot be resolved 

·  Ensure all work is performed in accordance with targets 

·  Plan and organize work so that Service Level Agreement objectives are realized. 

·  Contribute ideas and actions towards the continuous improvement of processes within area of influence 

·  Understand and apply Willis Towers Watson’s Accounts Payable processes, policies, procedures and internal control standards  People 

·  Interface with other GSD teams to ensure compliance with cross-team responsibilities 

·  Make strong contributions to the productivity of the team. 

·  Work effectively within the team dynamic 

·  Recognize and communicate potential issues to team leader as appropriate; suggest viable solutions for improvement Requirements

·  Preferably with experience working in accounting or finance 

·  Oracle (or other ERP platform) Accounts Payable

·  Experience in a shared services/internal service delivery role desirable 

·  Skilled in customer service interactions/ability to communicate with professional image/customer-focused mindset through various channels (e.g. phone, e-mail, etc.) 

·  Understanding of accounting processes 

·  Being adaptable to learn new processes, concepts, and skills 

·  Good data entry skills 

·  Ability to pay attention to detail 

·  Ability to resolve exceptions and disputes 

·  Ability to work well under pressure and meet deadlines 

·  Demonstrate high degree of interpersonal, coaching facilitation and negotiating skills 

·  Ability to multi-task 

·  Ability to work in a team as well as independently 

·  Ability to be flexible with position duties and scope of work 

·  Strong knowledge of MS Excel 

·  Proficiency in MS Word, Access, and Powerpoint

·  Open to work on a mid shift schedule

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.