Insurance Technician – Ipswich

Job description

JOB DESCRIPTION

Working within the Retail Facilities Team you will be responsible for liaising with facility insurers and the client service teams to support the delivery of outstanding client service and to maximise the use of the facilities.

The Role

Responsible for providing both new business and renewal quotations, binding cover, processing mid-term adjustments, assisting with queries (technical and process) and the checking, authorising and issuing of policy wordings produced under Willis Limited Binding Authorities on behalf of Insurers.

·  Develop a strong relationship with the Client Service Teams and Facility Insurers and deliver high levels of service in line with standard operating procedures 
·  Communicate effectively with all parties to maximise the use of facilities and service delivery levels 
·  To ensure that performance is in accordance with key performance indicators (metrics) / SLAs and where appropriate report exceptions
·  Provide feedback on corrective action required to retain business under the facilities
·  Check policies and Insurance documentation as appropriate
·  Assist with the loading of data onto the relevant Insurer and Willis Towers Watson Systems
·  Operate in accordance with standard team operating procedures and contribute to refinement of procedures for policy production under facilities 
·  For selected facilities’, contribute to monthly performance meetings both internally and with insurer(s) 
·  To ensure management information is kept up to date within agreed timescales
·  To maximise the usage of Willis Towers Watson systems
·  Provide administrative / operational, technical and policy production support for future Willis Towers Watson Facilities.
·  Ensure compliance with delegated authority provided by Insurers
·  To ensure compliance with group procedures and external compliance regulations
·  To work in accordance with Contract Certainty Code of Practice
·  Support the overall operational governance and decision making process
·  Support management and the wider Company in the management of risks applicable to areas of employment
·  Any other duties commensurate with position or level of responsibility 
·  Maintain relevant qualifications required for the role

The Requirements

·  Preferably ACII qualified or progressing towards qualification 
·  Understanding of UK SME Insurance market place
·  Proven track record of delivering high levels of client service
·  Experience of working with and adhering to processes and systems to support client service delivery
·  High level of attention to detail
·  Strong communication, negotiation and influencing skills 
·  Ability to self organise and self-motivate
·  Excellent problem solving skills
·  Articulate with ability to communicate complex issues both verbally and in writing
·  Working knowledge of main classes of general insurance
·  High standard of presentation of work
·  Ability to offer an accurate, prompt and professional service
·  Ability to work well within a team 
·  Use of word and excel to intermediate level
·  Ability to represent the team and Willis Towers Watson with integrity and credibility
The Company 
Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more atwillistowerswatson.com .

Willis Towers Watson is an equal opportunity employer
Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicitated Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.