UK Pension Administrator

Job description

JOB DESCRIPTION

The role of Administrator is to work within an administration team servicing both member and client queries in relation to occupational pension schemes.

The Role 

The Pension Administrator supports the delivery of superior benefits administration services to Towers Watson clients; including Health & Welfare and Pension plan administration. The position requires an individual who is comfortable with benefits administration systems and working as part of a global team with counterparts in North America and Europe. The position will be located in Manila, Philippines

Excellence

·  Review and analyze member posts to initiate cases
·  Perform data entry processing
·  Process system data updates such as member and beneficiary records
·  Generate quotations, run calculations, and produce correspondence for scheme members.
·  Identify areas where service to clients/members could be improved and communicate to Team Leader
·  Know and live the firm’s values
·  Monitor own workflow to ensure service levels are achieved (quality, efficiency, timeliness)
·  Comply with ISO 9001, ISO 27001 and Professional Excellence standards

People

·  Assist the wider team in more complex / project work when required
·  Assist the wider team in more complex / project work when required
·  Support colleagues for holiday cover and workload peaks
·  Take initiative to proactively share knowledge and/or experience with team members
·  Develop strong partnerships with team members, locally and remotely

Clients

·  Help to provide an efficient, professional service to meet all client/members’ needs and to promote the Willis Towers Watson brand
·  Develop knowledge of clients’ pension schemes
·  Build a relationship with the UK counterparts
·  Be a point of reference for standard automated cases

Financial

·  Ensure timely completion of timesheets
·  Meet defined target billable hour goals
·  Work within prescribed budget for each project

The Requirements 

·  Able to work to a high level of accuracy
·  Able to work well under pressure and meet targets
·  Interpersonal skills to include excellent written and verbal communication
·  Strong analytical and problem solving skills
·  Ability to organize and prioritize with strong attention to details
·  Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
·  Professional and responsible approach to work, clients and associates
·  Ability to manage time and work a flexible schedule
·  Ability to complete multiple projects within established deadlines
·  Ability to work independently and in a team environment with minimal supervision
·  Bachelor’s degree and pass given assessments
·  Open to working in assigned shifts as needed.

The Company 

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.
Willis Towers Watson is an equal opportunity employer
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. 
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Unsolicited Contact:  Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.