Technical Support Analyst
Taguig (Southern Manila District) Administration
Job description
JOB DESCRIPTION
Supports the delivery of the agreed upon service to the client(s). Provides call center/ customer service support. Predominately inbound customer service calls (though may entail outbound calls for follow-up). Responsible for upholding the Service Level Agreements (SLAs) and achieving a high level of client satisfaction. Work closely with the Client Relationship Managers or Operational Managers to resolve issues and identify opportunities for increasing the value of the service to the client(s).
The Role
Responsible for customer contact and resolution of technical problems related to Pensions Administration System.