Sr. ServiceNow Developer

Job description

JOB DESCRIPTION

The Role

This position is responsible for developing and supporting the company’s IT Service Management software suites. This requires advanced knowledge on the ServiceNow platform as well as ITIL principles/concepts. This position also requires strong technical and analytical ability in programming languages/methodologies: JavaScript, Angular.js, CSS Bootstrap, Jelly, AJAX, GIT and knowledge of WebServices technologies (REST, JSON, SOAP, HTTP, SSL, XML).

As a Sr. ServiceNow Developer, you will be able to operate independently, though typically will work as part of a team with varying skillsets to create, support, and deploy production applications.

The following breakdowns of tasks and responsibilities are to help our potential candidates understand better what is expected day-to-day.

50% – Delivery & Execution:

·  Performs development, configuration, administration and tuning of software applications.

·  Participates in the execution of testing as part of the Quality Assurance process.

·  Documents processes and procedures.

·  Meets with technical leads, architects and vendor partners to determine project scope and vision, set system goals, identify and resolve system issues, ensure the system is implemented as designed and in adherence to the implementation guidelines.

·  Provides technical leadership and mentors team members.

40% – Support & Enablement:

·  Fields questions from other product teams or support teams

·  Monitors tools and participates in conversations to encourage collaboration across product teams

·  Provides application support for software running in production

·  Proactively monitors production Service Level Objectives for products

·  Proactively reviews the Performance and Capacity of all aspects of production: code, infrastructure, data, and message processing

10% – Learning:

·  Participates in learning activities around modern software design and development core practices (communities of practice)

·  Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations

The Requirements

·  Bachelor’s Degree or equivalent experience

·  ServiceNow Certified System Administrator (required, prefer Jakarta or above)

·  ServiceNow Certified Application Developer (preferred, not required)

·  3+ years on the ServiceNow platform

·  3+ years of development experience using JavaScript

·  3+ years of experience with web services technologies (REST, JSON, SOAP, HTTP, SSL, XML, and GIT)

·  ITIL v3 Foundations certification (preferred)

·  Experience with software development lifecycle (SDLC) methodology – Agile methodology preferred

·  Experience in an object-oriented programming language (preferably Java)

·  Typically requires overnight travel less than 10% of the time.

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com .

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights .

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.