Shared Services Technical Writer

Job description

JOB DESCRIPTION

The Role
As the Technical Writer you will play a key role in our Product and Technology practice by crafting product documentation and other materials based on the direction of our product development scrum teams, analysis of our users, and input from other practices. 

The Technical Writer will be responsible for helping us develop and evolve our documentation strategy, as well as build out and maintain our existing library of documentation – including technical specification, release communications, user manuals, and other materials as needed. The key to the success of this position will be delivering high-quality documentation to our practices and end users, while also contributing to the our future vision regarding best practices and standards.

The individual in this role will have the opportunity to gain a large breadth of knowledge by working with experts in the fields of benefits outsourcing & software development. Our Product Development team associates feel empowered to make key decisions to continually improve our offerings and create supporting processes.

Requirements

·  Minimum of 3+ years of Technical Writing experience
·  Ability to set priorities and undertake complex tasks with minimal supervision
·  Ability to work with multiple teams and multiple projects
·  Experience writing developer guides, end user documentation, and software release communications.
·  Excellent verbal and writing skills, including the ability to research, design, and write new documentation, as well as to maintain and improve existing materials
·  Ability to assist in scoping documentation efforts and creation of timelines to meet deliverables
·  Assist in the development of documentation support strategy
·  Experience with creating online documentation in Confluence
·  Strong skills in the following applications: MS Word, Adobe Acrobat, some type of screen capture and image editing tool
·  Experience writing technical documents in .NET framework a plus
·  Experience in short release cycles and Agile-Scrum methodology
·  Some functional knowledge in one or more of the following areas is a PLUS: Health & Welfare Administration, Pension Administration, C#, Scrum / Agile, SQL Server
·  BS / BA degree or relevant experience
·  English Fluency
·  Professional, organized, self-starter, ability to work well both individually and with groups with minimal supervision
·  Some travel required (5-10%)
The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more atwillistowerswatson.com.

Willis Towers Watson is an equal opportunity employer
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. 
Equal Employment Opportunity:Know your rights.
Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.