Pensions Administrator

Job description

JOB DESCRIPTION

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Business

Human capital and benefits
High-performing institutions cultivate and grow talent, carefully balancing costs and rewards. From employee benefits to executive compensation, we take a rounded perspective, based on leading-edge thinking, data, analytics and software, unearthing new ways to motivate people, foster wellbeing and implement solutions that work.

The Role

The role of Administrator is to work within an administration team servicing both member and client queries in relation to occupational pension schemes.
Performance Objectives:
Excellence

·  Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding. Record each call as they occur.
·  Consistently provide a quality customer experience to clients/members.
·  Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator / Team Leader.
·  Deal with simple queries and requests by the use of standard letters and reference to procedures.
·  Recognise and escalate potential problem and potential complaint cases.
·  Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator.
·  Seek clarification where errors are made.
·  Monitor own workflow to ensure service levels are achieved.
·  Accurately perform manual calculations.
·  Know and live the firm’s values.

People

·  Assist the wider team in more complex / project work when required.
·  Support colleagues for holiday cover and workload peaks.
·  Accountable for own development, identifying and raising any learning needs with Senior Administrator.
·  Update and maintain skills matrix.

Clients

·  Help to provide an efficient, professional service to meet all client/members’ needs and to promote the Willis Towers Watson brand.
·  Develop knowledge of clients’ pension schemes.
·  Build a relationship with the clients.
·  Be a point of reference for standard automated cases.

Financial

·  Ensure timely completion of timesheets.
·  Ensure chargeable hours targets are met.

Willis Towers Watson’s Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. Our three largest markets are Germany, UK and US. We have worked with some of the world’s leading organizations for over 25 years to provide benefit administration and outsourcing to over five million participants across the globe.

The Requirements

·  Able to work to a high level of accuracy.
·  Able to work well under pressure and meet targets.
·  Interpersonal skills to include good written and verbal communication.
·  Customer and quality focussed.
·  Computer literate.
·  Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent.
·  Experience in either DB or DC pensions administration would be an advantage.

Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis