Inside Sales Representative

Job description

JOB DESCRIPTION

This is an exciting opportunity for an individual to take on a new role as part of a strong sales team working within Willis Towers Watson! You will be selling our technology products across the North American territory to a combination of existing users and new names. The role will report to the Head of Technology Sales – The Americas 

The Insurance Consulting Technology (ICT) business of Willis Towers Watson is primarily focused on the insurance industry but increasingly serves as a risk specialist across a variety of industries. We are also a leading provider of financial modeling software to the insurance industry. Our clients include most of the leading global insurers as well as many of the largest financial services companies and other corporations.

Willis Towers Watson’s technology solutions support insurance companies and other businesses that require sophisticated and auditable financial modeling processes. Our solutions underpin a variety of activities, including asset-liability modeling, predictive analytics, product development, pricing, rating, financial reporting, valuation and economic capital aggregation and allocation.

The role:

Across The Americas, we currently have a team focused on technology sales, pre-sales support, and account management activities. We are seeking to enhance the team by adding an enthusiastic and driven individual with a traditional background in inside sales for software and/or experience in selling to and negotiating with insurance companies, including IT and procurement departments.
The Inside Sales Representative will work closely with Customers (via telephone, Webex or email), responding to requests for quotations, orders, service queries, etc. The individual will work closely with Consultants in the field and outside sales to manage opportunities through to a close and to provide the best service to customers. They will keep up-to-date in product offerings, keep the customer informed, and provide exceptional customer service.

Responsibilities;

·  Proactively contact existing and new clients, keeping them aware of products and roadmaps
·  Work with specified accounts to handle proposals and contracting
·  Manage call volume and hit KPI and sales targets on a monthly and quarterly basis, developing a plan to maintain a steady sales pipeline
·  Be the primary point of contact for client questions, comments and an escalation point for service issues, ensuring the issue is resolved to the clients satisfaction
·  Provide product quotes for leads generated by the consulting community, driving those leads to close.
·  Analyse and identify customer needs
·  Value each and every Customer by addressing their needs and communicating with them effectively
·  “Up- Sell” products as appropriate to maximize Customer spend
·  Provide good product knowledge to customers 
·  Deliver quotations in a timely and professional manner
·  Work in a partnership with Outside Sales and Consulting
·  Possess a Client first attitude
·  Create and track sales KPI’s leveraging salesforce.com
·  Build strong relationships with clients and Willis Towers Watson colleagues 
·  Work on Calling campaigns
·  Project manage the negotiation and signature of software and technology contracts for handover to Client Services; including coordination with client IT, Procurement and Legal departments 
·  Review existing client software contract history and issues in the context of each new negotiation

The Requirements

·  Minimum of 2 – 5 years of exceeding goals / targets in inside sales capacity
·  Excellent communication, relationship building, and interpersonal skills
·  Demonstrated ability to understand the need of clients and work with internal partners as the voice of the client to shape future capabilities to meet the client needs
·  Ability to multitask and operate in rapidly changing environment based upon needs of the business
·  Previous experience with Salesforce.com is an asset
·  Consultative selling experience (proven track-record of meeting and exceeding sales goals) in a cold calling sales environment
·  A hunter mentality with the ability to drive sales from the ground up
·  Professionally manage a lead pipeline across throughout the sales cycle
·  Ability to influence and negotiate with customers both internally and externally and at all levels
·  Excellent problem solving skills
·  High levels of initiative, self-motivation and time management
·  Strong Microsoft Word, PowerPoint, and Excel skills
·  Understanding vendor procurement process for goods and services (including purchase requisition and invoice process)
The Company Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Equal Opportunity Employer Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact : Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.