Data Analyst

Job description

JOB DESCRIPTION

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Business

Willis Towers Watson’s Data Services Client Care Unit is currently seeking candidates for the position of Client Care Associate. This position will be responsible for responding to client/participant inquiries regarding Willis Towers Watson compensation surveys and products. Additional emphasis for the role will include reaching out to clients to encourage participation and purchase of our product portfolio.

The Role

·  Develop an understanding of our product portfolio to assist clients with their participation and purchase decisions.
·  Correspond with new and existing clients about our compensation survey products and online services. Build (increase) new participation in our surveys. Build (increase) our renewal rate for existing participants in our surveys. Promote additional products to our existing participants.
·  Learn our custom client relationship management system and manage assigned accounts utilizing this shared database as your central resource.
·  Conduct over-the-phone or Web demonstrations of our web-based products, where required.
·  Establish relationships with other key associates within Willis Towers Watson in order to build a sales channel that will promote our product portfolio

The Client Care Associate will actively participate in and contribute to ongoing projects and enhancement initiatives within the group to maintain and improve client satisfaction.

The Requirements

·  Commitment to assisting customers
·  Active listening and probing skills to evaluate the client’s needs
·  Excellent communication skills – verbal and written
·  Strong computer skills – Excel, Word, PowerPoint, Outlook
·  Detail oriented, motivated, positive attitude
·  Make contributions in a team environment
·  Willing to work flexible hours and OT as required