Information Security Analyst, Client Services

Job description

JOB DESCRIPTION

The Role

The Client Services Information Security Analyst will work closely with Willis Towers Watson’s Client teams to assist in responding to Client queries related to our Information Security and Data Privacy programs and controls. In this position, the Information Security Analyst will be responsible for leading and coordinating the completion of requests assigned – that may come in the form of questionnaires (ongoing or as part of a RFI/RFP), participating in Client audits, and/or during negotiating contracts with our Clients. The Information Security Analyst will identify trends based on the type of questions being asked by our Clients versus gaps (if any) compared to current controls, and provide key information to leadership as input for prioritizing the future strategy for the organization. This is a great opportunity to work in a global role, supporting the breadth of the organization. We are looking for an individual with strong customer oriented skills who is organized and has the desire to work in a challenging environment. Information security background, certifications and experience are a plus.

·  Support a global Client Services function within Willis Towers Watson’s Information Security Group

·  Responsible for working with internal Lines of Businesses to help them address Client queries regarding Willis Towers Watson’s information security posture, future strategy and current controls

·  Facilitate completion of Client security questionnaires; manage requests, mailbox, and assignment tracker and send certifications and reports (e.g., SOC, ISO, Penetration Test etc.)

·  Work with internal corporate teams to address questions in the area of IT, Infrastructure, Supplier Risk Management, Cyber Defense, and application teams to facilitate responses related to application functionality and security

·  Manage ad hoc projects related to enhancing information and data security controls for business to meet commitments made in Contracts

·  Help senior team members with contract negotiations, and application / security audit related activities

·  Identify areas of process improvements in the support model and implement process enhancements

·  Create process documents, guides and procedures for different areas of support within the Client Services function

·  Track audit findings, and client commitments, by aligning them to Willis Towers Watson’s key control areas

·  Create metrics to help identify information security trends that will determine future priorities and strategies

·  Coordinate updates to standard responses by working with subject matter experts and global function leads

The Requirements

·  Demonstrated ability to prioritize multiple requests

·  Ability to communicate effectively with all business levels

·  Capable of communicating security-related concepts to a broad range of technical and non-technical individuals as well as understanding new technologies quickly

·  Proficient in Microsoft Office suite of applications

·  Ability to manage projects working with a diverse group of individuals across multiple geographies

·  Customer focus with ability to follow up with subject matter experts within constraints to meet deadlines for deliverables

·  Certifications in one of more of the following is a plus: Certified Information Security Auditor (CISA), Certified Information Systems Security, Professional (CISSP) or Certified Information Security Manager(CISM)

·  This position will report directly to the Client Services Manager who reports to the Global Director of Client Services.

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity: Know your rights.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.