Client Manager – Health and Benefits

Job description

JOB DESCRIPTION

Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, legal compliance and governance strategies. We also provide Specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies and claims audit services. Product based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings.

The Role

WTW’s Health and Benefits Practice (H&B) designs and deploys cutting-edge employee benefit and reward programs for today’s leading employers. The Client Manager has an integral role in maintaining client satisfaction and service, brokerage and consulting. This individual will develop and enhance foundational skills in employee benefits and insurance to advance their career at Willis Towers Watson.

General Responsibilities

·  Responsible for the daily support of client deliverables and initiatives including employee benefits brokerage, consulting, and general account management
·  Manage basic and complex service issues and research for team members on client related issues
·  Manage production of annual client deliverables and reports
·  Maintain internal and external compliance; 5500 reporting, legislative adherence, Willis Towers Watson internal compliance protocols
·  Provide information to update client database with annual renewals for Invoice management and revenue tracking
·  Prepare and present reports for stewardship, pre-renewal strategies, renewals presentations, placement activity along with analysis
·  Be able to work with the external market to provide deliverables within specified timelines
·  Promote client satisfaction and build client relationships
·  Support Willis Towers Watson values
·  Development and production of Employee Brochures, newsletters, websites for client communications
·  Review contracts and monitor employee communication needs for education or strategic initiatives
·  Open Enrollment participation with Health Fair coordination, tracking vendor attendance, and providing Willis Towers Watson representation at meetings
·  Coordinate activity with team to meet deadline and deliverables
·  Be able to communicate priorities and expectations to all client team members
·  Provide market analyses and benchmarking studies for clients
·  Provide basic data analysis and financial modeling
·  Employer/Client administrative support and education with National Subject Matter Experts
·  Facilitate set up and development of Online Communication Portals
·  Must be able to travel to client meetings. Occasional travel outside California may be required.

The Requirements

·  5+ years of insurance industry and/or brokerage experience
·  2+ years of employee benefit products and of analytical knowledge on funding options
·  Bachelor’s degree required
·  Life, Accident, Health and HMO license strongly preferred
·  Strong verbal and written communication skills
·  Must be a team player but a self-starter
·  Ability to establish priorities, work independently, and proceed with objectives with limited supervision
·  Ability to handle and resolve client related issues
·  Ability to work in a fast-paced environment juggling multiple priorities
·  Computer skills which include proficiency with Microsoft Word, Excel and Power Point, and web-based applications
·  Demonstrate a commitment to building new skills 
The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity:Know your rights .
Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.