Business Analyst 1 – COBRA

Job description

JOB DESCRIPTION

As a Business Analyst you will serve a key role for our health and welfare administration outsourcing business by serving as the link between consultants, external clients and our internal team of system developers. You will contribute to the implementation of new services by translating business needs into actionable programming and process steps for developers, practicing the fundamentals of systems analysis, design and testing. You will also consult to clients concerning implementation best practices, provide ongoing technical support, and train client teams. You will have the opportunity to develop your technical, analytical, problem solving, leadership, communication and consulting skills. Note that this role will involve some travel to client sites and other Willis Towers Watson offices.

The Role
• Consult with clients and consultants to identify technology business needs as they relate to new health and welfare administration outsourcing implementations as well as enhancements to current outsourcing services
• Provide value added consulting to clients based on outsourcing implementation best practices
• Translate business needs into actionable programming and process steps:
• Analyze, define and document project requirements and business processes
• Develop systems specifications, process flow and conversion strategies
• Create technical and functional user documentation
• Develop comprehensive test plans
• Perform unit and comprehensive testing with system developers for overall functionality and technical quality of deliverables
• Provide ongoing technical support to clients:
• Trouble shoot technical issues and problems, partnering with developers
• Train clients on use of systems
• Define and update system tables as needed
• Ensure systems perform according to client approved specifications
• Contribute to the development of new tools, processes and solutions to meet our clients’ outsourcing and broader human resources needs
• Follow firm and line of business processes, protocols and quality standards in the development and deployment of solutions
• Partner and communicate effectively in a team environment with consultants, developers and other team members
• Participate in local, regional and national meetings as requested
• Contribute to successful project management:
• Assist in drafting project plans including objectives, timeline, deliverables, budget and quality standards
• Monitor progress against project plan and communicate status to project manager, lead consultant or client, as appropriate
• Manage client expectations and raise appropriate issues to project managers and consultants
• Develop a trusted advisor relationship with clients through effective communication and efficient, quality execution of projects
• Attend client meetings as appropriate to present project specifications or report project status
• Directly contribute to clients’ success through applying your technical expertise
• Meet revenue and billable hour goals as defined by your manager
• Support the generation of new business as part of the broader team
• Develop new business opportunities and enhance existing relationships
• Work within prescribed budget for project plans

The Requirements

•3-5 years’ experience as a Business Analyst
• Understanding of the fundamentals of health and welfare and broader benefit plan design preferred
• Functional or industry knowledge/experience in the application of technology to solve human resource needs such as: Health and welfare plan administration, HR self-service (IVR, web, etc.), HR systems integration, HR shared services or HRIS/payroll
• Ability to complete Willis Towers Watson Business Analyst training program
• Prior experience as a business analyst in a consulting environment preferred
• Intermediate to advanced SQL skills
• Experience with relational databases including SQL, Oracle or Access preferred
• Experience with test plan creation, testing procedures and test plan execution preferred
• Strong analytical, integrative and problem solving skills
• Excellent written and verbal communication skills
• Solid interpersonal skills and client service orientation
• Ability to work both independently and on client teams, including virtual work teams with members in different geographic regions
• Strong organizational abilities and flexibility to work in a performance driven environment managing multiple project priorities
• Sense of accountability, owning one’s work and taking pride in it; commitment to quality and continuous improvement
• Desire to learn, accept new challenges, and have fun
• Bachelor’s degree or equivalent in business, management information systems, human resources management, benefits administration or related field
• Ability to travel and work extended hours as needed

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more atwillistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity:Know your rights.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.