Benefits System Administrator (Midshift)

Job description

JOB DESCRIPTION

The Benefits Systems Administrator supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America. The position will be located in Manila, Philippines.

The Role

Performance Objectives

Clients

·  Administer ongoing benefit system activities
·  Receive and process import data files containing indicative data, election data, dependent and beneficiary data
·  Generate payroll/vendor feeds, as well as ad-hoc management reports
·  Process and fulfil, confirmation statements and other benefit related materials
·  Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems
·  Review error reports and resolve issues as needed utilizing case management tool
·  Exercise discretion and independent judgment in responding to and resolving client issues
·  Develop and maintain system processing documentation and processing calendar
·  Set up and test data encryption and transmission protocols with client and vendors
·  Manage fulfilment inventory with clients

Financial

·  Meet service level agreements across all clients
·  Meet billable hour goals as defined by your manager
·  Work within prescribed budget for each project
·  Identify potential out of scope work and new opportunities to client teams
·  People
·  Take initiative to proactively share knowledge and/or experience with team members
·  Develop strong partnerships with team members
·  Work collaboratively with other members of the team to meet internal and client objectives
·  Solicit feedback and development opportunities for career growth
·  Excellence
·  Assist project team with client assignments to deliver timely, within-budget and high quality work
·  100% compliance with SOC1 and Professional Excellence criteria
·  Help develop and maintain system processing documentation
·  Analyze process workflow and recommend improvements to increase efficiency and effectiveness
·  Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers

The Requirements

·  Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension
·  benefit plans
·  Ability to complete Willis Towers Watson Benefits Systems Administrator training program
·  Strong analytical and problem solving skills
·  Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
·  Professional and responsible approach to work, clients and colleagues
·  Willing to work on a mid-shift schedule from 3 PM to 12 AM.
·  Ability to manage time and work a flexible schedule
·  Ability to organize and prioritize with strong attention to details
·  Excellent oral and written communication skills
·  Ability to work independently and in a team environment with minimal supervision
·  Ability to complete multiple projects within established deadlines
·  Work experience with US and/or UK counterparts and projects preferred, but not required
·  College degree required

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.