Associate – Benefits Helpline

Job description

JOB DESCRIPTION

Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, compliance and governance strategies. We also provide Specialty consulting services including clinical/health management program design, pharmacy solutions, disability/absence management strategies and claims audit services. Product based solutions such as our pharmacy purchasing coalition round out our broad-based suite of offerings.

The Role

WTW’s practice designs and deploys cutting-edge employee benefit and reward programs for today’s leading employers. Our clients range from medium and large employees and include innovative Silicon Valley tech startups, iconic cultural institutions, name brand retailers, engineering and architecture firms, and more. The Associate for the Helpline is critical support to the WTW clients providing best of service directly to employees and clients regarding their benefit offerings. This individual will gain the foundational skills in employee benefits and insurance to establish and advance their career at Willis Towers Watson.

General Responsibilities

·  Addressing clients’ employee inquiries regarding benefit offerings via telephone and emails
·  Updating call tracking system to retain the call log and utilization
·  Support Client Management teams on basic service issues 
·  Maintaining client contact information
·  Maintain client helpline folders for access to communications 
·  Support Willis Towers Watson values 

Communications

·  Must be customer service focused
·  Strong knowledge of insurance and benefits
·  Must understand claim process and carrier protocols 
·  Strong verbal and written communication skills
·  Assist in development and production of Employee Brochures, newsletters, websites for client communications
·  Assist as needed on HCP Team Engagement and Support

The Requirements

·  Bachelor’s degree preferred, CA Life Insurance degree a plus
·  Must be a team player but a self-starter
·  Ability to establish priorities, work independently, and proceed with objectives with limited supervision
·  Ability to handle and resolve client related issues
·  Ability to work in a fast-paced environment juggling multiple priorities
·  Computer skills which include proficiency with Microsoft Word, Excel and Power Point, and web-based applications
·  Demonstrate a commitment to building new skills

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Equal Employment Opportunity:Know your rights .

Unsolicited Contact: Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer.