Administrator, BSA (Benefits System Adminsitrator)

Job description

JOB DESCRIPTION

The Company

Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

The Business

The Company
The Towers Watson and Willis group of companies (the “Company” or “Willis Towers Watson”) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
Unlock your potential at Willis Towers Watson.
The Business
Our Technology and Administration Solutions (TAS) business provides benefits administration and outsourcing solutions to many of the world’s leading organizations.
Our purpose is to help our clients’ employees realize the full potential of their benefits; helping them be happier, healthier and more secure.
Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth.

Awards & Recognition:

·  The International Association of Outsourcing Professionals (IAOP) has named Willis Towers Watson a leader on the Global Outsourcing 100 since 2011.
·  Everest Research named Willis Towers Watson a Star Performer in the Leaders category in 2014, and has recognized Willis Towers Watson as an industry leader since 2010.
·  Fortune magazine ranked Willis Towers Watson number one in the diversified outsourcing industry on its annual World’s Most Admired Companies list in 2015.
·  Willis Towers Watson has been listed on Fortune magazine’s World’s Most Admired Companies list since 2012.

The Role

The Role
The Benefits Systems Administrator supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration. The full time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America. The position will be located in Manila, Philippines.
Performance Objectives
Clients

·  Administer ongoing benefit system activities
·  Receive and process import data files containing indicative data, election data, dependent and beneficiary data
·  Generate payroll/vendor feeds, as well as ad-hoc management reports
·  Process and fulfill, confirmation statements and other benefit related materials
·  Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems
·  Review error reports and resolve issues as needed utilizing case management tool
·  Exercise discretion and independent judgment in responding to and resolving client issues
·  Develop and maintain system processing documentation and processing calendar
·  Set up and test data encryption and transmission protocols with client and vendors
·  Manage fulfillment inventory with clients
·  Provide back up for other team members as needed
·  Attend ongoing client status meeting as needed to establish client relationship
·  Attend internal project meetings to ensure project continuity into ongoing

Financial

·  Meet service level agreements across all clients
·  Meet billable hour goals as defined by your manager
·  Work within prescribed budget for each project
·  Identify potential out of scope work and new opportunities to client teams

People

·  Take initiative to proactively share knowledge and/or experience with team members
·  Develop strong partnerships with team members
·  Work collaboratively with other members of the team to meet internal and client objectives
·  Solicit feedback and development opportunities for career growth

Excellence

·  Assist project team with client assignments to deliver timely, within-budget and high quality work
·  100% compliance with SOC1 and Professional Excellence criteria
·  Help develop and maintain system processing documentation
·  Analyze process workflow and recommend improvements to increase efficiency and effectiveness
·  Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers

The Requirements

The Requirements

·  Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plans
·  Ability to complete Willis Towers Watson Benefits Systems Administrator training program
·  Strong analytical and problem solving skills
·  Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
·  Professional and responsible approach to work, clients and colleagues
·  Willing to work on a midshift schedule.
·  Ability to manage time and work a flexible schedule
·  Ability to organize and prioritize with strong attention to details
·  Excellent oral and written communication skills
·  Ability to work independently and in a team environment with minimal supervision
·  Ability to complete multiple projects within established deadlines
·  Work experience with US and/or UK counterparts and projects preferred, but not required
·  College degree preferred

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
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