Customer Advisor
Graduate job Rotherham (South Yorkshire)
Job description
Customer Advisor - Retentions
40 Hours: Monday to Friday 8 am - 7 pm, Saturday 9 am - 6 pm, Sunday 10 - 5 pm
Hourly Rate: £6.67 + bonus
As one of the UK’s fastest growing customer experience outsourcers, Webhelp UK is leading the way in an ever-changing world of communications. We need people with personality; people who have what it takes to master the art of communication. great rewards and progression, you’ll find plenty of opportunities here.
It’s not just an ordinary contact centre job. Our open plan centres are fun, vibrant, supportive and welcoming and you’ll always find something different about how we work that makes your life easier! We really value the people that look after our customers and work hard to make you sure you feel valued and that your contribution makes a difference.
We are looking for upbeat, confident, customer focused and resilient individuals to work within our lively contact centre.
As a Customer Advisor - Retentions, what kind of responsibilities will I have?
- Taking Inbound calls, making outbound calls and receiving web-chat messages from existing customers who are wish to leave their current provider
- To provide exceptional customer service on every contact
- Sell the benefits of our products, propositions and services at the right cost to the business and the customer
- Driven environment where the customer experience is key
- Demonstrate key behaviours and a positive attitude in line with our reward and recognition plans
As a customer Advisor - Retentions, what skills & experience will I need?
- Excellent communication skills
- Self motivated and competitive
- Ability and interest to learn about technology
- Computer literate
- Ability to analyse information
- Demonstrates effective ways to build customer relationships(rapport, identifying customer needs, resolving customer queries)
- Commercial awareness - an appreciation and interest in the mobile telecommunications industry.
What’s in it for you?
- A great lifestyle shift Monday to Friday 8 am - 7 pm, Saturday 9 am - 6 pm, Sunday 10 - 5 pm
- £6.67 + Bonus
- Permanent 40 hour contract.
- 28 days holiday
- Learning and Development Opportunities - On-going training and up skilling throughout your career
- And lots of fun……
If you think you have what it takes…Apply Now by visiting www.webhelpukcareers.com and apply for job number- 02403