Customer Advisor (Italian-speaking)-Tech Industry-Full Remote

Job description

Experience the power of a game-changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

If you're looking to grow and be inspired, as a Customer Technical Advisor in Portugal, you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As a Customer Technical Advisor, you will:

• Take incoming user requests (via telephone, email, chat...), log call details into case management systems, and provide response and resolution within SLA to customers

• Aim for the highest Customer Satisfaction Survey scores, actively updating customers with status and resolution progress reports. Their happiness is our happiness

• Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds.

• Inbound sales support and selling of products to increase revenue while ensuring the highest level of customer satisfaction.

• Achieve sales goals set up every quarter while providing an excellent customer experience.

• Logging and following up on orders or requests.

• Capturing all required data elements in CRM as required by clients, policies, and products.

Your qualifications

Concentrix is a great match if you:

• Are proficient or bilingual in Italian and English (B2)

• Have excellent communication skills coupled with empathy and team spirit

• Have the ability to adapt to unplanned situations in a methodical and organized way

• Strong customer service-oriented skills;

If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)

• Competitive salary and performance bonus
• Relocation package

• Work From Home in Portugal

• Bring-a-friend (referral) bonus opportunities

• Full paid training on the company and the project you'll be working on

• Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

Concentrix is an equal-opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Desired profile

Your qualifications

Concentrix is a great match if you:

• Are proficient or bilingual in Italian and English (B2)
• Have excellent communication skills coupled with empathy and team spirit
• Have the ability to adapt to unplanned situations in a methodical and organized way
• Strong customer service-oriented skills

If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.

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