Travel Operation Coordinator

Job description

Operational Missions:



Mission 1: Supporting the Call Centre

Efficiently handle transportation requests within 4 hours, striving for optimal solutions.

Identify the best flights and pricing options aligned with client requirements.

Assist the call center and clients with flight changes and book ancillary services.



Mission 2: Administration of Amadeus and In-house Reservation System

Issue and reissue tickets promptly.

Monitor Amadeus Q's regularly to address ticketing issues.

Implement scheduled changes in Amadeus and inform customers.

Handle no-shows, cancellations, and support the Transport Manager with ADMs, ACMs, and other BSP requirements.

Accurately input flight details into the in-house reservation system.



Mission 3: Efficient Handling of Group Requests for Meetings and Events

Identify cost-effective group flights for the Meetings and Events department.

Compile passenger lists and accommodate seating requests for groups.

Provide support for groups facing flight issues such as delays or cancellations.



Mission 4: Communicating Travel Information to Clients

Proactively monitor and communicate airline strikes and potential flight disruptions (weather, political situations).

Inform the call center and clients of potential transport issues in a polite and helpful manner.



Mission 5: Assisting the Finance Department

Aid in the reconciliation of transport billings.

Desired profile

Profile:

Education: University graduate or a minimum of 3 years in ticketing/travel agency.

Virgin Atlantic Level 1 & 2 - Fares and ticketing courses are a plus.

Self-motivated, persistent, demanding, open-minded, with an entrepreneurial spirit and a commitment to teamwork.

Availability: Work every 2 out of 3 weekends, with one Sunday per month.





Skills Needed for the Job:

Job Experience: Minimum of 3 years in ticketing/travel agency.

Knowledge: Understanding of the airline industry, airline rules and regulations, airline partners.

Skills: Sales-oriented.

Technical Skills: 3 years of Amadeus experience (ticketing, reissuing tickets, IT fares, Q administration), high computer literacy.

Personal Attributes: Proactive, entrepreneurial spirit, open-minded, team player.

Characteristics: (Re)active, flexible, accurate, and rigorous.

About Weavy Consulting

We are recruiting for one of our esteemed client, an international player in the dynamic world of tourism.



Our client is renowned for its commitment to excellence and innovation in providing top-notch travel solutions.