Trainee Customer Service Representative

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

 

 

Volvo Group has been in Australia since 1972 and has a strong track record of helping our customers succeed in their respective industries. Under the Volvo Group Australia umbrella are well-known brands such as Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services. This role will work for Volvo Commercial Vehicles (VCV), who are the primary commercial vehicle distribution centre’s for Volvo Trucks and Buses, Mack Trucks and UD Trucks.

 

 

What you will do

As a Trainee Customer Service Representative, you will assist the Workshop team in coordinating the servicing of customer’s vehicles, while developing your skills in customer service and stakeholder engagement. You will receive on the job training from the Service Advisor to gradually build on your skill-set.

 

Throughout the 12 months you will also complete a Certificate III Business – Customer Engagement, which will tie in with the work you are doing day to day.

 

Your responsibilities will include but not be limited to:

·  Assisting with scheduling service appointments
·  Opening and closing repair orders
·  Raising of purchase orders
·  Assisting with phone enquiries
·  Advising customers with status updates and variances to quote prices
·  Ensuring technicians have completed their reports correctly

 

 

Your future team

This role will be based at our Volvo Commercial Vehicles Gold Coast dealership in Carrara, which forms part of the larger Volvo Group Australia umbrella. Reporting to the Workshop Manager, the team of 23 workshop staff are made up of Mechanics, Auto-Electricians, Apprentices, Service Advisor’s and Costing Clerk’s. The VCV Gold Coast dealership pride themselves on an inclusive and stable work environment.  

 

 

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

·  A positive and professional customer service approach
·  Sound Microsoft Office and data entry skills
·  A proactive nature and be keen to learn
·  A positive attitude and willingness to help out your team when they need
·  An interest in trucks, buses and the transport industry in general
·  A willingness to obtain a Heavy Duty Vehicle driver’s license
·  The motivation to work full time whilst completing your Cert III

 

 

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:   

·  Competitive trainee level hourly rate
·  Full time, Monday to Friday hours
·  An open plan workshop environment with on the job training and mentoring
·  Generous parental leave program, including superannuation
·  Ability to salary sacrifice the purchase of an additional 5th week of annual leave
·  Access to digital wellbeing platform Sonder for you and your family allowing access to a range of medical, mental health and safety solutions
·  A Certificate III in Business – Customer Engagement, fully funded by Volvo Group, which will provide a baseline qualification for your career moving forward
·  Working 15 minutes away from the beach

 

 

Ready for the next move?

If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you!

 

 

We value your data privacy and therefore do not accept applications via mail. 

 

Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process. 

 

The successful candidate will be required to undergo appropriate background and reference checks. 

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in. 

Job Category:  Sales & Services

Organization:  Volvo Trucks

Travel Required:  No Travel Required

Requisition ID:  17187