Service Manager

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Job Summary and Purpose

This position is responsible for the leadership of the Service Department. It includes leading, developing and maintaining systems for quality controls. Accountable for the financial achievement of service department revenue and profitability. Must be able to maintain good working relationships and open lines of communication between Service employees, internal and external departments, customers and vendors.

 

This position is a part of the service department and reports to the Operations Manager.

Main Tasks and Responsibilities, but not limited to

·  Overall operation and management of Service Department employees thru integrity, teamwork, customer responsiveness, and profitable decision making
·  Assure diagnosis and scheduled repair work are completed accurately and in a timely manner
·  Timely follow-up of customer all calls, including concerns and complaints
·  Oversee all work orders for accuracy in billing pricing information
·  Oversee department safety initiative, and certify safety procedures are followed
·  Accountable for financial for the profitability of department
·  Ensure all personnel are adequately trained for their positions, provided a clean, safe work environment and have the tools to complete their jobs successfully
·  Review branch performance with the Operations Manager on a weekly/monthly basis
·  Responsible for all tools and equipment in shop and yard
·  Accountable for service fleet, including maintenance and mitigation against damage, theft or misuse
·  Responsible for enforcement and training of DOT, MSHA, Cal/OSHA, FLSA and other applicable regulations requirements
·  Accountable for all compliance and policies and procedures requirements
·  Responsible for DOT compliance
·  Other duties as assigned by supervisor

Required Knowledge and Experience

·  Five to Six years of experience in service or related field
·  Three to Four years of management experience, highly recommended
·  High School diploma or GED – Some college experience preferred
·  Prior experience in the construction industry, highly preferred
·  Knowledge of federal, state and local regulations

 

Additional Important Requirements

·  Strong computer proficiency, especially with Microsoft products
·  Excellent communication and interpersonal skills
·  Focused problem solving and troubleshooting skills
·  Some local travel required

Salary and Benefits Statement

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base salary range is set at $111,095.00-$137,235.00, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

 

·  Competitive medical, dental and vision insurance
·  Countless career opportunities / internal mobility across our global organization
·  State-of-the-art training and personal development
·  PTO and tax deferred retirement plans, varied by business
 
We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

 

We value your data privacy and therefore do not accept applications via mail. 

 

 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

 

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

 

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow. 

Job Category:  Sales & Services

Organization:  Volvo Construction Equipment

Travel Required:  Occasional Travel

Requisition ID:  22858