Senior Claims Handler

Job description

Location: Warwick – Hybrid (Minimum 60% office-based)
Contract Type: Permanent – Full Time

Pay:  Competitive
Hours: Monday to Friday, 8:00 AM – 4:00 P/ 37.5 hour week

 

At Renault Trucks, we don’t just build trucks; we build lasting relationships, create innovative solutions, and shape the future of transport. As part of the global Renault Trucks network, we lead the way in the commercial vehicle industry, constantly evolving to meet the needs of our customers. With a strong presence across the UK and Ireland, we focus on providing high-quality products and exceptional support to our dealer network, ensuring seamless experiences for all our customers.

About the role

We are currently looking for a self-motivated and diligent individual to join our Warranty and Contract Claims team. As a Senior Handler within the team you will support other team members and the Claims Manager alongside accurately processing warranty and contract claims for our Renault Truck Dealerships in the UK and Ireland. You will work closely with internal teams and engage with senior management, building effective relationships, providing technical insights and ensuring claims are handled professionally and efficiently.

 

THIS IS US, YOUR NEW COLLEAGUES

 

We are a small, close-knit team, consisting of three Claims Handlers and a Claims Manager reporting to the National Technical and Warranty Manager. We provide support to both newcomers and longtime colleagues alike, utilizing our wealth of knowledge to answer queries and identify opportunities for improvement to enhance the dealer experience. As a collaborative team, we regularly exchange ideas and discuss recurring claim anomalies to drive continuous improvement.

What will you be doing?

·  As a Senior Claims handler you will support the Claims Manager with daily operations, deputising in their absence and providing guidance to the team as needed
·  Provide a professional service to our dealers in processing claims and pre-authorising repairs.
·  Check for legitimate parts and labour where necessary, discussing any anomalies with the dealership.
·  Ensure the system reflects correct vehicle and customer data.
·  Liaise with the technical team to supply supporting documents for claims.
·  Assist in audits of claims and maintain the contract procedure manual.
·  Prepare ad-hoc reports as required using Excel and Power BI.
·  Work effectively and systematically to meet tight deadlines, balancing a high-volume workload.

What’s in it for you?

We believe in investing in our employees' growth and well-being. Here are some of the benefits you can enjoy:

 

·  Professional growth and development: Training opportunities, including Power Automate and Power BI courses to enhance your skills.
·  Pension scheme: Matched up to 7% of your salary, including death-in-service cover.
·  Medical Insurance: Coverage provided by Bupa.
·  Employee Assistance Programme: Wellness, mindfulness, and counselling services.
·  Holiday allowance: 25 days plus bank holidays.
·  Discounts on various purchases: Savings on shopping vouchers, cinema tickets, holidays, and travel.
·  Fitness perks: Access to MyGymDiscounts, MyActiveDiscounts, and our on-site gym.
·  Other benefits: Dental insurance, Cycle-to-Work scheme, and Eyecare vouchers.

What are we looking for?

·  Self-motivated and able to work independently.
·  Able to engage with senior management and communicate effectively at all levels.
·  Professional and pragmatic approach with strong technical insight.
·  Ability to prioritise tasks efficiently in a fast-paced environment.
·  Commercial awareness of the truck/automotive industry and dealership operations.
·  Experience in an administrative role.

We value your data privacy and therefore do not accept applications via mail. 

 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

 

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm. 

Job Category:  Sales & Services

Organization:  Renault Trucks

Travel Required:  No Travel Required

Requisition ID:  20332