Digital Support Manager BESS & EMS at Volvo Energy
Göteborg, SWEDEN IT development
Job description
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
We shape the world we want to live in!
Volvo Energy is our newest business area with the overarching purpose of accelerating electrification and driving circularity for a better tomorrow.
The team - Volvo Energy Digital & IT
Our team builds market leading platforms and digital products with unsurpassed safety and reliability. Through these, we enable the shift to fossil-free transport operations and a fossil-free world.
So - what are we looking for in this specific role?
In your role, you will be responsible for the third level digital support function of our Energy Management Systems (EMS) that support the complex needs of our Battery Energy Storage System (BESS) products in the rapidly evolving energy markets.
As such, you will
• Manage digital incidents and coordinate major digital incidents (P1 & P2) via email or phone, including analysis, categorization and prioritization of issues.
• Be responsible for building processes around the digital support.
• Manage budgeting and resource planning for SLAs.
• Based on the team’s expertise and prior resolutions, you will create best practices and training materials for both your team as well as other teams inside and outside Volvo.
• Conduct trainings to transfer knowledge downstream.
• Identify problem areas and follow-up on resolutions, incl. root cause analysis and problem management.
• Document resolutions and create knowledge articles and suggest corrective actions to the development teams.
• Support the commissioning & post-commissioning processes surrounding our product installations.
• Plan maintenance activities such as security patches and commissioning of certificates.
• Submit requirements to application teams to improve processes and future resolutions.
• Support performance evaluation, create and follow up on KPIs.
• Be a communication focal point, collecting and distributing information on i.e. downtime both during planned maintenance activities and during outages and crisis.
• Be part of Volvo Energy extended crisis management and incident response teams
The position includes responsibility of support processes, and as such on-call availability during set support hours will be part of the agreement.
Working at Volvo Energy is different
Welcome to a close-knit team! We see ourselves as a fast-paced company within the Volvo Group, supported by our many great colleagues, we have the best of both worlds. We believe that work should be fun, stimulating, challenging and rewarding, but also have a meaning and a purpose to the individual. Trust and Results are two guiding principles for how we work together, and we are here to make a difference.
Qualifications likely required to be successful
• Experience developing IT support processes, working in support organizations and establishing SLAs.
• An IT or digital background, preferably with experience working in the Microsoft Azure environment.
• Outstanding customer service and interpersonal skills combined with a drive to work with other people to solve problems.
• A strong interest in technology and a curiosity to always learn more.
• A “boots on the ground, get the job done” attitude.
• Fluency in English, written and spoken.
• A strong bonus is to have knowledge in the areas of:
- Energy management systems (EMS) or electrical infrastructure
- OT Networks and Connectivity
- Building training materials and conducting trainings
- Cyber security, data management and modern integration technologies.
• University education relevant to the position: electrical engineering, industrial engineering, computer science, Data, Informatics or equivalent.
Ready for the next move?
Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!
Feel free to contact us if you have further questions
Axel Kullander, Head of Digital Products – Battery Technology
e-mail: axel.kullander@volvo.com
LinkedIn: https://www.linkedin.com/in/axelkullander/
Last application date: 2025-05-14
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Volvo Energy lives and leads the change in accelerating Volvo Group’s electrification journey and driving circularity for a better tomorrow. We bring together people with who will work in a highly diverse, equal and inclusive global context with an entrepreneurial spirit where everyone is key and directly contributes to achieving our ambitions for wanted position: better for people – better for planet – better for business. Together – from individual success to collective significance!
Job Category: Information Technology
Organization: Volvo Energy
Travel Required: Occasional Travel
Requisition ID: 20631