Dealer Manager I

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Mission / Purpose of the Job

To provide effective strategic leadership in all areas of the Dealer management including parts, service, admin and sales ensuring effective performance of the business.

Scope and Influence

·  Authority in accordance with the financial rules and policies defined by AB Volvo.
·  Authority to take decisions in accordance with AB Volvo’s Authorization rules for the respective role.

Key Responsibilities / Accountabilities

·  Provide leadership and guidance for operational planning for parts, sales, admin and service in line with strategic objectives, annual targets.
·  Ensure ISO 9001, QR & DOS including Safety, Health, Environment & Quality compliance. Lead all safety initiatives and ensure ZERO accident in owned dealership site.
·  Ensure effective customer service and CSI levels are achieved through customer visits, addressing customer queries, compliance to 7 customer commitments, effectively resolve customer complaint at the shortest time possible.
·  Effectively lead the implementation of sales activity to grow the parts and services sales as per target. Engage sales team in the sales process, monitor sales funnel progress and effectively seal new business.
·  Ensure that the dealership is trading consistently at a profitable level meeting target.
·  Monitor quality, efficiency, and risk to ensure credit controlling is effectively in place and implementing corrective actions where appropriate.
·  Effectively implement systems and processes according to the global standard available in the Retail Operation Manual (ROM).
·  Provide management support to deal with misconduct and discipline.
·  Review KPIs and monitor performance of staff. Identify competency gap and propose for training and development program.
·  Close monitoring and control performance of the business against KPI targets.
·  Analyse and understand performance figures and determine immediate solutions/recommendations for improvement in the case of areas of poor performance.
·  Effective control of Selling and Admin expenses.
·  Ability to draft and present business reports according to the training and coaching from external trainer as well as Vice President, Retail Service Operation.
·  Drive sustainability improvements & diversity inside its own organisation.
·  Ensure employee engagement activities such as 1:1 touchpoint, hazard walk, safety toolbox briefing, and PULSE meeting is carried out on regular basis. Keep proper record for minute meeting that require action to be taken for continuous improvement purpose.
·  The above list of job duties is not exclusive or exhaustive and may be change reasonably based on situation.

Key Targets and Results

·  Contribute to achievement of Company profitability objectives
·  Customer satisfaction (CSI) through quality of administration work and service

Essential Educational and/or Training Qualifications and Certificates

·  Diploma or Degree in business or any related field.
·  Formal training in leadership, communication and people skills

Preferred Experiance and Knowledge

·  Minimum 3 years’ experience as a Dealer Manager or equivalent.
·  Proven technical and sales knowledge 

Necessary Technical / functional / language Skills

·  Business acumen, owner mindset, commercial skills.
·  Leadership and management skills.
·  Verbal and written communication skills.
·  Computer skills (MS Office).
·  Planning and implementation skills.
·  Interpersonal skills.
·  Good listening skill and ability to ask question skills.
·  Value based sales approach skills.
·  Negotiation and influencing skills
·  Insight driven skills (Built on a solid foundation of data, information, and knowledge)
·  Assertiveness and conflict handling skills.

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

 

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in. 

Job Category:  Sales & Services

Organization:  Volvo Trucks

Travel Required:  Frequent Travel

Requisition ID:  28564