Customer Service Coordinator

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

We’re looking for a proactive and detail-oriented Customer Service Coordinator to join our Service Market Logistics team — at an exciting time of growth and transformation.

We’re preparing to move into a brand-new, state-of-the-art warehouse equipped with the latest in logistics automation. This move marks a significant step forward for our operations, and you’ll have the opportunity to be part of this journey from the very beginning.

In this dynamic role, you’ll support the day-to-day coordination of aftermarket logistics for some of the world’s most trusted brands — including Volvo, Mack, UD Trucks, and Volvo Penta — servicing a wide network across Australia, New Zealand, and Oceania.

If you're a team player with strong communication skills, a passion for customer service, and an interest in supply chain operations, this is a great opportunity to build your career within a globally respected group.

 

Please note : this is a primarily office-based role, and you’ll need to be present at our Minto office to support day-to-day operations.

 

Your responsibilities include but are not limited to:
•    Be a friendly point of contact and assist our dealer network across Australia and New Zealand with their enquiries via phone, email, and our case-handling platform.
•    Coordinate the movement of goods into and out of our distribution centre, making sure everything gets where it needs to be, on time.
•    Support the team and assist with the day-to-day tasks that keep our operations running smoothly and efficiently.
•    Collaborate with service providers, transport suppliers, and regulatory bodies to keep everything on track.
•    Provide accurate and timely updates on what's happening in your area of responsibility.
•    Join us on our digitalisation journey! Get involved in projects to make our processes even better and explore tools like Power BI and SQL to help streamline tasks.

Who are you?

· 
Customer service experience, ideally in transport, logistics, automotive, or similar industries

· 
Team player with strong communication skills (verbal and written)

· 
Detail-oriented with solid numeracy and organisational skills

· 
Understanding of freight and transport logistics; experience in spare parts is a bonus

· 
Proficient in Microsoft Office (especially Excel)

· 
Professional, courteous approach to customer and stakeholder interactions

· 
Exposure to lean or continuous improvement practices is advantageous

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:   

·  Be part of something new — join us as we transition to a brand-new warehouse with advanced automation and modern logistics systems.
·  Work with globally recognised, premium brands known for innovation, quality, and safety.
·  Join a team that values collaboration, accountability, and continuous learning.
·  Industry leading parental leave and support
·  Access employee benefits including wellness support, additional leave options, and career development pathways.
·  Be part of a company that truly values its people and is committed to building a sustainable future.

Ready for the next move?

If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you

The successful candidate will be required to undergo appropriate background and reference checks.

Volvo Group Australia are proud of our inclusive work environment which promotes a supportive energy and encourages individual growth to create strong teams. We are committed to building a workforce which reflects the exceptionally diverse customers we serve and encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to your recruitment process. 

 

We value your data privacy and therefore do not accept applications via mail. 

 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

 

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

 

Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?

Job Category:  Supply Chain & Logistics

Organization:  Group Trucks Operations

Travel Required:  No Travel Required

Requisition ID:  21873