Workshop Controller - Volkswagen - Telford - Competitive Salary - £32KOTE

Job description

This exciting opportunity exists within our TELFORD Volkswagen Retailer

**Please note: all candidates must follow the on-line application process**

With over 250 franchised retailers across the UK offering outstanding working environments, the brand continues to grow year on year.

As a Workshop Controller, you will have excellent motivational skills, drive, ambition and people skills and your Key Objectives will be:

Objective: Ensure efficient workshop use of materials, equipment and labour so service and repairs are carried out to the highest quality standards

Monitor progress of jobs in the workshop and advise service reception of any delays or issues
Control wastage of consumable materials (including appropriate measures to prevent the theft of oil and other sundry items)
Ensure jobs are fairly allocated to technicians and mechanics and that there are adequate staffing levels to achieve workshop objectives
Ensure maximum use of equipment and labour to achieve high productivity output
Develop strategies to improve productivity in accordance with growth plan

Objective: Achieve the highest level of customer satisfaction and retain existing custom through the workshop

Maintain a clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentation
Receive and assist all customers courteously and promptly in line with Volkswagen quality programme
Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve others when necessary
Work closely with service department personnel to achieve the highest levels of customer satisfaction
Endeavour to enhance facilities, improve technical skills and achieve high standards of workmanship

Objective: Improve the future labour levels by consulting and co-operating with aftersales reception staff and the Service Manager/Operations Manager

Assist the Service Manager/Operations Manager to ensure optimum staff performance and efficiency is achieved at all times through the correct recruitment, assessment and training of all workshop personnel
Establish the training and development needs of workshop personnel with the Service Manager/Operations Manager
Assist the Service Manager/Operations Manager in the preparation and administration of Performance Development Reviews with all workshop personnel. Communicate job expectations and provide regular feedback of the teams’ performance
Maintain effective liaison with other departmental managers

Objective: Ensure all work is completed safely and complies with Retailer, manufacturer and industry guidelines

Circulate new and updated technical material, literature for new vehicles and revised workshop techniques
Ensure customers are protected from any possible dangers or hazards in the workshop area and their property is secure whilst on company premises
Ensure the security of all MOT equipment and documentation and that parts retained for testing are securely stored and locked away
Monitor and check the safety of equipment and materials. All used parts should be removed from the workshop
Follow Volkswagen minimum operating standards and regularly check compliance. Ensure the workshop and equipment comply with all Health & Safety, recycling and environmental regulations

Maintain direct contact with Volkswagen, suppliers, and statutory representatives

**Strictly No Agencies**

About Us

‘Volkswagen’ translates as ‘The People’s Car’ – and it’s the people that make the brand what it is today.  Part of one of the world’s largest automakers, Volkswagen is a volume manufacturer, but our passion for our business, our products, our customers and our staff give us a unique position in the market.

Volkswagen has been trading in the UK for over 60 years, and we’re very proud of our global and local heritage.  From the Beetle, through the campervan to the iconic Golf of which over 30 million have now been produced, few car manufacturers have produced as many legendary cars or been so accessible to so many people.

Our success and longevity are built on foundations of quality, considered innovation and integrity, reinforced by a personality that encompasses passion, warmth, humour and a sense of humanity. We have a global network of over factories which produce the right products at the right time. With the right people, we can look forward to sustained growth over the next 60 years.

Desired profile

Workshop Controller - Volkswagen - Service Advisor