Sales  Support  Manager - Audi

Job description

Grade: D1

Role reporting to: Sales Operations Manager

Closing Date for Applications: Wednesday 6th January 2016

Job purpose:

Provide direct operational support for approximately 70 dealers.  Engage dealers in tactical actions in order to achieve the Brand’s sales channel targets. To ensure that dealers are fully conversant with the Brand’s sales processes and systems. Resolve issues that are preventing achievement of dealer sales channel targets or adversely impact customer satisfaction.

Key Activities:

• Build and develop effective working relationships with dealers and the field team through good communications.
• Identify best practise and share with dealers and the field team to improve performance  

• Support delivery of the Brand’s sales objectives through the engagement of dealers in the Brand’s tactical programmes and closing actions

• Resolve dealer issues through liaison with all Volkswagen departments, field team and Customer Service Centre

• Support and coach dealer sales and administration staff to ensure adherence to sales and supply procedures and in the effective use of the sales system

• Provide expert advice and guidance on the Brand operational procedures and systems

• Support dealers to manage their vehicle ordering and stock in order to achieve sales targets and improve customer satisfaction on the timescales for vehicle delivery

About Us

In 2014 Audi achieved best ever worldwide sales of 1,741,100 cars, a 10.5 per cent improvement over 2013. Sales in the UK increased by 11.8 per cent year-on-year to 158,987 cars. To maintain this strong performance the brand plans to invest around €24 billion between now and 2019, 70 per cent of which will be channelled into new model development and innovative technologies. Audi lives up to its corporate responsibility and has strategically established the principle of sustainability for its products and processes. The long-term goal is CO2-neutral mobility. This philosophy also applies to the brand’s sports car racing activities, in which Audi made history in 2012 by winning the Le Mans 24-hour race using pioneering hybrid diesel technology in the R18 e-tron quattro. It went on to repeat the performance in the 2013 and 2014 races, taking the total number of Audi victories there to 13.

Desired profile

Skills

Essential:

• Strong co-operation and networking skills
• Strong communication skills, both written and verbal
• Proven coaching skills
• Problem solving abilities
• Attention to detail

Desirable:

• Good listener
• Influencing skills

Experience

Essential:

• Track record of producing high quality work in a time pressured environment
• Experience of working in a results orientated environment and delivering measurable business improvement
• SLi systems experience

Desirable:

• Dealer  experience
• Operational field experience
• Experience of working  in a customer facing environment

Qualifications

Desirable:

• Educated to Degree level