Submission Officer (Customer Support) - Vfs Global - London

Job description

Company Profile

VFS Global is the world's largest and most experienced Outsourcing & Technology Service Specialists for Diplomatic Missions and Governments Worldwide. Today, VFS Global serves the interests of Diplomatic Missions of 45 Sovereign Governments and operates over 1182 Visa Application Centres in 108 countries worldwide and has processed over 110 million visa applications till date.

We are looking for a Submission Officer on a contract basis.

Start Date: Immediately

Contract duration: 3 months with the possibility of extension

Working hours: This is a part-time role - employed through an umbrella company. You will be working between Monday and Friday, from 10.00 am- 4.00 PM (6 hours per day).

Start and finish times maybe subject to change due to business requirements, so some flexibility will be required.

Main responsibilities:

Processing applications and data entry
Collection and scrutiny of passports from the Application Centre
Handover of Passports to the High commission and/or its Consulates.
Handover of passports to Courier/Applicants
Handover of passports to post office
Handling of postal applications
Scanning and uploading of documentation
Tracking of passports
Handling customer queries in person, by email and on the telephone
Fee collection and cash handling
Preparing reports for day to day transactions
General administration duties
The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.

Experience/ Qualification required:

Previous experience in a client facing role or Customer Support
Excellent written & verbal communication skills
Good knowledge of Microsoft Office packages
A good attention to accuracy and detail
A proactive can-do attitude.