Order Management Specialist - Dutch Speaking

Job description

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Join Veolia WTS's dynamic EMEA Customer Care Team as a key player in our global supply chain operations. As part of our multicultural team of 50 professionals, you'll manage customer relationships throughout the entire order lifecycle, serving diverse industries from food and beverages to pharmaceuticals.

In this role, you'll be the vital link between our customers and internal stakeholders, ensuring seamless order processing and exceptional service delivery. Your expertise in order management and customer service will be essential in maintaining and enhancing our high service standards.

Day-to-Day Duties 

• Process orders through SAP and CMS & AI systems 

• Handle complex orders and key account management 

• Manage order-related issues to ensure on-time, in-full delivery 

• Communicate professionally with customers and stakeholders 

• Conduct project billing and account management 

• Perform root cause analysis to identify process improvements 

• Maintain customer data accuracy in ERP systems 

• Coordinate with Sales, Material Planning, Sourcing, and Distribution departments 

• Handle special queries and urgent requests 

• Monitor and enhance customer experience

 

Skills and Experience Required 

• Advanced proficiency in Dutch and English 

• Proven experience in customer service or order management 

• Strong SAP user knowledge 

• Excellent problem-solving and analytical capabilities 

• Professional communication skills, both written and verbal

• Demonstrated ability to manage time and prioritize effectively 

• Proficient in Excel and Google Workspace 

• Strong attention to detail and accuracy 

• Bachelor's degree or industry experience 

• Experience with Salesforce.com (preferred) 

• Process improvement knowledge 

• Additional language skills (advantageous)

 

What we offer:

You will be part of a motivated, professional team.

We provide a competitive salary and other benefits including:

● Value-creating tasks and challenges in a successful and environmentally conscious international company

● Cafeteria

● Medicover private health insurance

● Life insurance

● Birthday bonus

● Employee support program (e.g. legal, health, psychological counselling, medical screening tests)

● Family support (e.g. start-of-school support)

● Reward for employee referral

● Flexible working

● Regular training and development opportunities

● Safe, stable, family-friendly workplace for the long term

 

If you possess strong SAP expertise, excel in customer service, and have advanced Dutch language skills, we invite you to join our dynamic team and contribute to delivering exceptional service to our global customer base.

Additional Information

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.