Order Management Specialist / Customer Service

Job description

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

At Veolia we EMEA Customer Care Team - as part of Global Supply Chain Operations – manage the
customer portfolio throughout the entire order life cycle. We are a diverse and truly multicultural team
of ca. 50 colleagues. We serve a wide range of customers from industries like food and beverages,
power, pharma and life science, municipalities to oil refineries. Our teams are daily in touch with
Sales, Material Planning, Sourcing, Pricing, Finance and Distribution Departments to ensure providing
high standards of service level to our end customers. We aim to focus on continuous improvement
and increased service level throughout working on initiatives enabling customer service to do more
value-added activities for the business and our customer base.
As an order management specialist you are responsible for the wing to wing management of the
order starting from order entry, working with the plant/production for scheduling the order and with the
customer to eliminate possible roadblocks until the order is delivered. The focus of your role will be
timely and accurately entering the orders and proactively communicating with customers and the
stakeholders. You will also be responsible for customer queries both in written and over phone.

Qualifications

Required education and experience
Essential
● Advanced level of the language of the supported region and English skills
● Accuracy and attention to details
● Time management and allocation of priorities
● Effective and professional verbal and written communication – both with internal and external
customers
● Customer service attitude with ownership on any kind of queries
● Logical thinking, analytical mindset
● Team Player
● Good IT skills including Excel and Google Workspace
Desired Characteristics
● University or college degree
● Proficient IT skills including Excel and Outlook
● Solid SAP knowledge and experience as a user
● Salesforce.com experience
● Good problem-solving capability
● Experience in customer service / order management
● Additional relevant foreign language knowledge
● Process improvement and project management mindset
Tasks and responsibilities
Order management
● Processing orders
● Managing order related issues to enable delivery to customers on time in full
● Handling special queries, urgencies with continuous professional communication with our existing
customers and stakeholders
Account Management
● Handling queries to meet customer expectations
● Gatekeeper to ensure customer data is correct in our system by engaging the relevant
departments to update ERP

Additional Information

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Job Location

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