Meter Service Supervisor

Job description

Company Description

A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. www.veolianorthamerica.com

Job Description

Position Purpose: 

The Supervisor of Meter Services, New York Division is responsible for the overall environment of the Meter Department, including office and field service operations for the New York Municipal Water Division of Veolia. The Supervisor will support the day-to-day operations of the Rockland and Westchester meter department(s). Reporting directly to the Meter Operations Manager, the Supervisor will also assist in the oversight of meter installation vendors, contacts with the NY regulator, and take the lead on special projects and corporate initiatives. This may also include supporting the Owego and Rhode Island metering functions. The role will provide direct supervision to the New York Division Meter Department(s), including meter leaders/foreperson and field service representatives.

Primary Duties/Responsibilities: 

·  Manage the annual meter testing program mandated by the NYS Public Service Commission (PSC) for Veolia Water New York, Inc. and submit results to the PSC on a quarterly basis.
·  Manage the yearly compliance meter change programs, developing plans to complete the required annual work, including but not limited to customer contacts, appointment schedules, meter orders, and resolving field related issue(s) timely.
·  Manage the installation of meters for new properties and work closely with the New Business and Planning Departments to ensure customer needs are met timely.
·  Schedule and supervise daily field work and field staff including weekly field visits to ensure all field staff members are following all safety standards, as well as, optimally routing their work orders to ensure efficiencies.
·  Manage day to day productivity and hold field service staff accountable to production metrics.
·  Manage call escalations for customers with appointments, and scheduling conflicts.
·  Manage the meter reading schedules and staff to ensure all cycles are read timely and within appropriate bill windows in CC&B while minimizing estimated reads for the NY Division.
·  Daily reporting on key performance indicators to upper-level management either via email, tracking spreadsheet or other programs.
·  Manage all daily / weekly / monthly controls for auditing purposes for all meter Departments/BUs.
·  Complete backflow certification in New York State and effectively manage Veolia’ cross connection control program to ensure backflow devices for all customers meet regulations of NY State.
·  Work closely with the Non-Revenue Water Management Team to provide input and gather information for various non-revenue water initiatives.
·  Assist, as needed, with coverage of the Customer Service Department in Veolia Water New York, Inc. companies.
·  As requested, manage other initiatives such as, but not limited to, Strategic Metering, Advanced Metering Infrastructure and Automating Work Order Management.
·  Work closely with all meter contractors to meet project objectives timely, track project completion and drive positive results.

Work Environment: 

·  Ability to travel between West Chester and West Nyack as needed. Potential travel to Owego, Rhode Island and other locations in the regulated utility footprint including Paramus NJ.

Qualifications

Education/Experience/Background: 

·  Bachelor’s Degree in Business, Engineering or similar discipline.
·  3-5+ years of experience leading a team preferably in a union environment.
·  Experience with developing and managing a budget for both Capex and Opex spend.
·  Expertise and experience required as it relates to internal control structure, policies, procedures and compliance.

Knowledge/Skills/Abilities: 

·  Computer skills are required.
·  Incumbent must have a passion for serving customers and providing an exceptional customer experience.
·  Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner.
·  Emergency Supervisor on call rotation required.
·  May be asked to provide coverage as needed in other office locations when deemed necessary.
·  Knowledge of field service/metering operations a plus.
·  Leadership qualities needed to motivate and direct staff.
·  Ability to multitask, handling multiple deadlines and projects in a fast-paced environment.
·  Strong oral, written, and interpersonal skills.
·  Ability to prepare written technical reports and interact effectively and diplomatically with management and / or bargaining unit employees as well as regulators, consultants, municipal officials, health officers, customers, contractors, and the general public.
·  Familiarity with computer applications i.e. Excel, Word, CC&B, Clevest, Infor, PeopleSoft, and Google applications etc.
·  Must be able to work under stressful conditions and must use sound business logic to make quick and concise decisions.

Required Certification/Licenses/Training: 

·  Plumbing experience is a plus but not required.
·  Valid Driver’s License in the state of NY.
·  New York State Backflow Testing Certification is a plus but not required.

Additional Information

Pay Range:  $73000 to $89000 per year.

Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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