Manager Business Development & Technical Direction

Job description

Company Description

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Responsible for developing business opportunities, managing client relationships, and ensuring
excellent service delivery while driving revenue growth and customer satisfaction.
Key Responsibilities:
Business Development Management:
• Identify and pursue new business opportunities
• Develop and implement strategic business plans
• Generate leads and convert them into long-term clients
• Create and present business proposals
• Meet or exceed sales targets and revenue goals
Service Management:
• Oversee service delivery and customer support operations
• Ensure high standards of customer service
• Develop and implement service improvement initiatives
• Monitor and analyze service metrics
• Handle escalated customer issues
Team Leadership:
• Manage and mentor business development and service teams
• Set performance goals and conduct regular evaluations
• Provide training and development opportunities
• Foster a customer-centric culture

Qualifications

Required Qualifications:
• Bachelor's degree in Business, Marketing, or related field
• 5+ years of business development experience
• 3+ years of service management experience
• Proven track record in sales and account management
Skills Required:
• Strong leadership and team management abilities
• Excellent communication and interpersonal skills
• Strategic planning and analytical capabilities
• Problem-solving and decision-making skills
• Proficiency in CRM systems and MS Office
Preferred Qualifications:
• MBA or relevant advanced degree
• Industry-specific certifications
• Experience with service optimization tools

Additional Information

Working Conditions:
• Full-time position
• Some travel required (15-25%)

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Job Location

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