Field Service Technician

Job description

Company Description

Part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We’re always looking for passionate and creative people to help us in this mission!

Job Description

Job Summary:
The Field Service Technician will provide field service support for our instruments, equipment and accessories at our given customer site. In this role, you will help to troubleshoot a variety of routine to complex problems related to operation, maintenance, and the calibration of the equipment.

Key Characteristics (Highlight characteristics required to succeed in the role)
● Strong technical, mathematical and customer service skills
● Clear communication skills to efficiently support the service process
● Vision, manual dexterity and coordination sufficient to service instruments and handle electrical equipment safely
● Ability to learn applicable company procedures within a reasonable time from start of employment
● Comfortable with carrying out maintenance tasks both independently and as part of a team

Duties & Responsibilities: 
● Assist in providing service activities including parts refurbishment, maintenance, calibration of equipment, inspection, repair, performance testing, customer communications, project
assessment and execution, and telephone customer support
● Have the ability to travel extensively, and work schedules that will fluctuate based on customer and business needs / demands
● Perform diagnostics testing, repairs, test and calibration routines on the instruments, and
complete all required paperwork
● Accurately account for all inventory transactions associated with the repair process
● Collect payment information and generate shipping and billing paperwork
● Provide extensive equipment support and general hardware and software support
● Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies

Knowledge, Skills & Abilities:
● General knowledge of electrical equipment, chemistry and safety

● Computer proficiency with a minimum of word processing and spreadsheets, and basic data base knowledge
● Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as chemically aggressive fluids, such as acids and bases
● Strong verbal and written communication skills

Qualifications

Education & Experience:
Required:
● Previous experience working in industrial environments.
● High school diploma, GED, or international equivalent
Preferred:
● Technical degree or certifications in chemistry, electronics or other mechanical a plus
● Experience with water treatment equipment or processes

Additional Information

Working Conditions:
● Will require travel for training
● Site requires working outdoors exposed to the elements of the local area
● Will work around potentially hazardous equipment and need to be aware and follow all

EHS procedures:
● Ability to lift/push/pull up to 50lbs.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.