Field Service Lead Engineer – UPW

Job description

Job Description

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Provide SERVICE EXCELLENCE, general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, stock inventory, and installation of SWTS products

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Act as VEOLIA point of contact for the customer.

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Provide on-site interpretation of data and technical instruction 

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Provide Technical Sales and Account/Sales Manager with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate

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Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions

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Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports

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Assist customer in scheduling maintenance and workload

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Assure that equipment and parts meet established schedules

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 Review reported malfunctions and identify / analyze any undesirable trends

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 Make recommendations on findings

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 Review effectiveness of maintenance actions to identify training needs

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 Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements

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Manage, Operate and Maintain water treatment plant contracts, including periodic reports submission

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Maintain availability on a 24-hour per day/365 day per year call basis to ensure coverage for EHS and production emergencies 

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Initiate & implement required modification and retrofit projects (Value-Added Projects)

Qualifications

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Mechanical/Electrical/Instrument or equivalent degree in engineering from an accredited university or college with at least 2 years of experience in a field service or operation and maintenance position for Ultra-Pure Water & process treatment field.  Diploma Holders in Mechanical Electrical/Instrument background.

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Ability and willingness to travel within territory.                                            

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Must be proficient with Microsoft and google workspace applications

Additional Information

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Atleast 3 years’ experience in the operation & maintenance of water treatment system or facility operation (RO, EDI, UF, Filters, WWTP)

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Experienced on control system (SCADA or HMI)

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Strong Knowledge on water treatment system: Filtration, RO, UV, IX, EDI, degasifier, UF & etc.

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Strong oral and written communication skills

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Able to interface at all levels of the organization both internally and externally

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Strong interpersonal and leadership skills

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Proven analytical and quality improvement ability

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.