Field Service Engineer

Job description

Company Description

About Veolia
Veolia group aims to be the benchmark company for ecological transformation. In 2022, with nearly 220,000 employees worldwide, the Group designs and provides game-changing solutions that are both useful and practical for water, waste and energy management. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and replenish them. In 2021, the Veolia group supplied 79 million people with drinking water and 61 million people with wastewater service, produced nearly 48 million megawatt hours of energy and treated 48 million metric tons of waste. Veolia Environnement (Paris Euronext: VIE) generated consolidated revenue of €28.508 billion in 2021. www.veolia.com

Job Description

The FSE is a role focusing on managing assigned accounts mainly in the middle market industry ensuring our all our performance KPIs are met. 

ROLES AND RESPONSIBILITIES 

·  The Field Service Engineer provides direction and assistance to work group to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning 
·  Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of Veolia products 
·  Provide on-site interpretation of data and technical instruction 
·  Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate 
·  Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions 
·  Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports 
·  Reporting includes obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support 
·  Assist customer in scheduling maintenance and workload 
·  Assure that equipment and parts meet established schedules 
·  Review reported malfunctions and identify / analyze any undesirable trends 
·  Make recommendations on findings 
·  Review effectiveness of maintenance actions to identify training needs 
·  Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements 
·  Be the focal points for all matters concerning Veolia products and services and total support, ensuring that both customer and Veolia objectives are met 
·  Developing and maintaining a customer preference relationship toward Veolia 
·  Execute value generating plans and coordinate both internally and externally with the customer 
·  Outlining, presenting, and selling the value of Veolia products and services that can benefit customer needs 
·  Conducting required training of customer operating personnel to ensure their understanding of the parameters under which the Veolia treatment program and monitoring equipment operates Gather information on our competitors and share with the team 
·  Ensure that all the KPIs set by customers are met 
·  Ensure customer satisfaction by providing good services 
·  Actively participates in promoting Veolia EHS standards in both the facility and their own remote project sites. Actions EHS concerns and works to resolve near misses.

Qualifications

·  Chemical/Environmental or equivalent Diploma and engineering degree 
·  Possess great teamwork and demonstrated leadership, organizational, and management skill.
·  Strong communication skills (both written and verbal)
·  Possess Class 3 driving license

Additional Information

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.