Digital Adoption Intern

Job description

Company Description

Part of Veolia Group, Veolia Water Technologies & Solutions brings together experienced professionals in pursuit of the same goal: to solve the world's most complex challenges related to water scarcity, quality, productivity, the environment and energy. We’re always looking for passionate and creative people to help us in this mission!

Job Description

Position overview: 

The Digital Adoption Intern will assist with building training materials for Veolia Water Technologies and Solutions (VWTS) digital products.  This will include building digital guidance content using the WalkMe software platform.

As part of the VWTS Digital team, you will work with a cross-functional team ranging from software portfolio leaders to digital client service specialists to drive improved user adoption and user experience to our digital products such as, but not limited to, InSight APM.  You will also leverage user behaviour analytics to prioritize content delivery.

The specific work assignments will be geared towards your level of experience and education to make sure that you are successful in your role.  You will also be exposed to a fast paced work environment, where there are expectations surrounding team engagement, meeting deadlines and presenting your results.

 

Nature of work:

In this role, your responsibilities will include (but are not limited to):  

· 
Build digital guided training content using the WalkMe Editor software

· 
Participate in demo sessions to present work and receive feedback

· 
Document and develop training materials for servicing and maintaining all created content

· 
Cataloguing existing training materials and identifying the gaps

· 
With the help of WalkMe analytics, understand product usage metrics to develop the digital adoption content roadmap

 

Ideal Applicant:

· 
Ability to learn new software packages quickly

· 
Ability to communicate effectively and contribute to team and department initiatives

· 
Ability to manage time and prioritize tasks at hand

· 
Comfortable with a fast-paced work environment

· 
Good technical writing and oral communication skills

· 
Demonstrated ability to establish and maintain relationships with co-workers

 

Useful skills or abilities:

· 
Proficiency with WalkMe development, Google Suite products such as Google Meet, Chat, Docs, Sheets, Slides, etc.

· 
Basic knowledge of computer programming

Additional Information

All your information will be kept confidential according to EEO guidelines.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.