Customer Fulfillment Representative - Invoice Quality

Job description

Company Description

Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Within this framework, Water Tech brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.
Together, we pursue a shared mission to create a more sustainable future.

Job Description

We are seeking a dynamic Financial Project Coordinator to join our Customer Fulfillment Solutions Team. This pivotal role will manage and execute financial projects, with a focus on improving the efficiency, accuracy, and compliance of our financial operations. The ideal candidate will have a keen eye for detail, strong analytical skills, and the ability to drive continuous improvement in our invoice quality processes together with the commercial team partners. The role will dive deep into the financial analysis to uncover unbilled transactions.
It will focus on managing and improving the daily performance of the invoice quality team. It also plays a pivotal role in fostering operational excellence, driving continuous improvement, ensuring quality adherence, facilitating knowledge sharing, and maintaining effective stakeholder collaboration within the organization.

Job Summary:
● Project Management and Financial Analysis:

·  Develop and manage project plans, including timelines, milestones, and progress updates
·  Coordinate with stakeholders to define project scope and objectives
·  Conduct financial analysis to support project goals and uncover unbilled transactions
·  Prepare and present financial reports and summaries to management

● Invoice Quality Management:

·  Lead and improve the daily performance of the invoice quality team
·  Ensure adherence to quality assurance standards and performance monitoring
·  Meet and exceed inventory quality expectations and turnaround time targets
·  Analyze credits and drive operational improvements through process enhancements

● Operational Excellence:

·  Meet daily KPIs related to billing operations and implement corrective actions as needed
·  Perform root cause analysis of issues/disputes and ensure process adherence
·  Investigate and escalate issues using SAP and Salesforce
·  Collaborate with business leaders, fulfillment team, and sales to address unbilled transactions and resolve escalations

● Stakeholder Collaboration and Knowledge Management:

·  Actively participate in quality meetings and provide insights on areas for improvement
·  Support Veolia collectors with receivables disputes
·  Work cross-functionally with peers, leadership, and global teams

● Data Analysis and Reporting:

·  Utilize Tableau reports and dashboards to analyze data and provide solutions for cost savings and process improvements
·  Perform debits and collaborate with commercial members to deliver billings in accordance with customer expectations

Qualifications

What we're looking for:

·  2+ years of experience in customer service, fulfillment, or finance
·  Diploma/certificate preferred in Business, Supply Chain, or equivalent experience
·  Proficiency in SAP, Salesforce, or other ERP and CRM software
·  Strong digital mindset with the ability to work with various software platforms
·  Excellent interpersonal, organizational, and communication skills
·  Proven problem-solving abilities and attention to detail
·  Experience in cross-functional collaboration and stakeholder management
·  Basic understanding of ISO quality management systems
·  Proficiency in Google Suite and basic presentation skills

Additional Requirements:

·  Ability to work in a hybrid environment (minimum 3 days in office)
·  Flexibility to work 3 statutory holidays per year in lieu of vacation or paid time off
·  Availability to work Monday-Friday, 8-hour shifts between 8:00 AM-6:30 PM

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger
communities. We’re an organization that champions diversity and inclusion at every rung of the ladder
and are proud to be an equal opportunity workplace. 

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Job Location

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