Bilingual Customer Service Representative

Job description

Company Description

About Veolia North America

A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.

Job Description

Pay Rate: $29.62 per hour.

BENEFITS 

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose: 

Performs assigned tasks within established procedures in various phases of the Customer Service Operations and be bilingual in Spanish, both verbally and written.

Primary Duties/Responsibilities: 

·  Required to utilize multi-screen monitors in the daily processing of customer inquiries.
·  Responds to customer inquiries.
·  Receives inbound calls, makes outbound calls, and handles other methods (such as company website, chats, email communication) of communication to customers pertaining to customer billing and other issues.
·  Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
·  Maintains professional interactions with internal and external customers and/or departments.
·  Operates company systems, devices and software applications.
·  Performs other similar or less skilled work, as assigned.
·  Assists employees of a higher classification, as assigned.

Qualifications

Education/Experience/Background: 

·  High School Diploma/GED is required.

Knowledge/Skills/Abilities: 

·  Must possess the ability to multitask.
·  Must possess good verbal and written communication skills.
·  Must possess ability to sit for extended periods of time.
·  Must possess oral and written communication skills, as well as auditory acuity.
·  Strong problem-solving skills and ability to independently follow through on tasks and projects.

Required Certification/Licenses/Training: 

·  Must pass Spanish proficiency test.
·  Must pass entry level test.

Physical Requirements:

·  Must be able to lift up to 30 pounds.

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

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