E-Commerce Customer Service Advisor

Job description

The Customer Service Representative's Duties:

- Deal with customer queries, via digital channels initially and over the phone

- Handling calls and customer queries

- Working as part of a team

- Building knowledge of each brand stocked

- Handling Returns & Exchanges

- Handling complaints

- Analyse customer's complaints and recommend solution or escalate to the appropriate department

- Providing product knowledge

- Excellent customer service skills; you will be the first point of contact for our client

- Manage and protect the reputation of the company

- Maintain strong relationships with customers

- Manage customer reviews on multiple platforms

- General administration tasks

Desired profile

The role requires the candidate to be:

- Proficient on a PC with knowledge

- Excellent communication skills

- Excellent on emails

- Excellent telephone skills

- Excellent spoken and written English

- Have experience working in an office