Billing Administrator
Graduate job London (Greater London) Administration
Job description
Billing Administrator
Colindale, North London
Salary £19,500 - £20,500 p.a. plus some fantastic benefits!
Are you an experienced Administrator/Analyst looking for a new challenge? Do you have experience in dealing with complicated issues requiring a keen eye for detail? Do you want to work for one of the UK’s fastest growing FTSE 250 companies offering fantastic progression opportunities and great benefits? Well look no further as Telecom Plus PLC, trading as Utility Warehouse, the Discount Club, has all of this and more. We are the UK’s only fully integrated provider of a wide range of competitively priced utility services, spanning both the communications and energy markets.
Uniquely, our growth is attributed to 'word of mouth’ recommendations from our Customers, and we have achieved this because we have a passion for delivering excellent customer service; a passion we expect from every member of our teams.
Due to our continued growth, we are looking for an experienced Administrator/Coordinator to join our established Energy Operations Team.
The role will include:
- Analyse meter reads received from the customer or industry which are outside of the range expected.
- Go through various reports to correct data held within the billing database
- Complete all the billing tasks received from the Energy Customer Services department
- Retain a lot of information with reference to the Energy Billing process
- Work on the budget plan exceptions report
- Produce comprehensive and accurate reports for the Supervisor
- Work on various exception files
- Liaise with other departments to resolve complicated queries
Our Administrators are ambassadors for our Company and we are looking for someone who has:
- A pro-active 'can do’ attitude and a 'customer first’ approach;
- Excellent numeric skills;
- The ability to work to deadlines and targets;
- Excellent organisational skills with attention to detail;
- Strong verbal and written communication skills;
- Industry experience would be an advantage but not essential;
- The ability to take ownership and use initiative to solve problems;
- A genuine interest in engaging with customers and colleagues alike.
Hours of work will be Monday to Friday between 08:30 and 17:30.
Along with a competitive salary, the position is rewarded with some fantastic benefits including:
- 25 days holiday plus bank holidays;
- Performance based progression opportunities;
- Annual Salary Review;
- Share Options;
- Annual Christmas Bonus;
- Free Gourmet Society Membership;
- A choice of Pension Schemes;
- 20% Staff Discount (plus additional discounts with selected partners);
- Subsidised Restaurant;
- Staff Loans;
- Discounted Private Healthcare and Medical Cash Plans;
- Life Assurance.
If you think this could be you, and that you would enjoy working in a busy but buzzy Customer Services Team and have a passion for delivering excellent customer service, then you could be right for us! And we look forward to receiving your application!
So if you wish to be considered for this superb opportunity, then click apply today!
Applicants must be eligible to live and work in the UK.
People/skills suitable for this role include: Billing Administrator, Analyst, Financial Administrator, Admin, Contact Centre, Administration, Call Centre,
Desired profile
Billing Administrator
Colindale, North London
Salary £19,500 - £20,500 p.a. plus some fantastic benefits!
Are you an experienced Administrator/Analyst looking for a new challenge? Do you have experience in dealing with complicated issues requiring a keen eye for detail? Do you want to work for one of the UK’s fastest growing FTSE 250 companies offering fantastic progression opportunities and great benefits? Well look no further as Telecom Plus PLC, trading as Utility Warehouse, the Discount Club, has all of this and more. We are the UK’s only fully integrated provider of a wide range of competitively priced utility services, spanning both the communications and energy markets.
Uniquely, our growth is attributed to 'word of mouth’ recommendations from our Customers, and we have achieved this because we have a passion for delivering excellent customer service; a passion we expect from every member of our teams.
Due to our continued growth, we are looking for an experienced Administrator/Coordinator to join our established Energy Operations Team.
The role will include:
- Analyse meter reads received from the customer or industry which are outside of the range expected.
- Go through various reports to correct data held within the billing database
- Complete all the billing tasks received from the Energy Customer Services department
- Retain a lot of information with reference to the Energy Billing process
- Work on the budget plan exceptions report
- Produce comprehensive and accurate reports for the Supervisor
- Work on various exception files
- Liaise with other departments to resolve complicated queries
Our Administrators are ambassadors for our Company and we are looking for someone who has:
- A pro-active 'can do’ attitude and a 'customer first’ approach;
- Excellent numeric skills;
- The ability to work to deadlines and targets;
- Excellent organisational skills with attention to detail;
- Strong verbal and written communication skills;
- Industry experience would be an advantage but not essential;
- The ability to take ownership and use initiative to solve problems;
- A genuine interest in engaging with customers and colleagues alike.
Hours of work will be Monday to Friday between 08:30 and 17:30.
Along with a competitive salary, the position is rewarded with some fantastic benefits including:
- 25 days holiday plus bank holidays;
- Performance based progression opportunities;
- Annual Salary Review;
- Share Options;
- Annual Christmas Bonus;
- Free Gourmet Society Membership;
- A choice of Pension Schemes;
- 20% Staff Discount (plus additional discounts with selected partners);
- Subsidised Restaurant;
- Staff Loans;
- Discounted Private Healthcare and Medical Cash Plans;
- Life Assurance.
If you think this could be you, and that you would enjoy working in a busy but buzzy Customer Services Team and have a passion for delivering excellent customer service, then you could be right for us! And we look forward to receiving your application!
So if you wish to be considered for this superb opportunity, then click apply today!
Applicants must be eligible to live and work in the UK.
People/skills suitable for this role include: Billing Administrator, Analyst, Financial Administrator, Admin, Contact Centre, Administration, Call Centre,