IT Technician

Job description

Company Description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown! 

Job Description

The Local IT Technician is responsible for delivering support for the local site employees.
 

What you will do:
 

·  Offer on-site and remote support to end users within the local responsibility
·  Incidents and Requests management
·  Manage local infrastructure (example, servers and network) where required
·  Ensure approved security best practices and policies are being applied
·  Provisioning and maintaining the employees work environment
·  Maintaining the local meeting room configurations
·  Interact with external vendors regarding support requests
·  Strive to continually improve IT policies and processes
·  Provides hardware support for onsite events & meetings
·  Support employees during equipment moves
·  Maintain the IT asset inventory
·  Build and update documentation

Qualifications

What you bring:

Relevant experience

2+ years of experience in technical support to end users

Training

·  Relevant education in Information Technology or equivalent experience
·  CompTIA A+ or comparable (Microsoft, Networking, Virtualization etc.) certification is an asset

Knowledge

·  Expertise in PC and laptop support and latest hardware news
·  Excellent knowledge of Microsoft operating systems
·  Excellent knowledge of the Microsoft Office suite
·  Good English skills (spoken and written)
·  Good knowledge of networking, cabling
·  Good knowledge of SCCM / Intune and Active Directory (Azure / OnPrem)
·  Knowledge of mobile support and MDM is an asset
·  Knowledge of conferencing and multimedia equipment is an asset
·  Scripting ability (batch files, PowerShell, etc.) is an asset
·  Linux / MacOS knowledge is an asset
·  Knowledge of ITIL methodologies is an asset

  Skills

·  Ability to work autonomously
·  Ability to work effectively in fast-paced changing environment
·  Good organizational skill
·  Good dexterity and ability to perform manual labor 

Additional Information

Selection process:

·  [60 minutes] - HR Interview
·  [60 minutes] - Technical Interview

Ubisoft offers:

·  Private health insurance
·  Life insurance
·  Employee assistance Program (EAP)
·  Advance payment of earnings, up to six times a year up to 50% of earnings
·  Flexible working hours, 22 days annual leave + New Year’s / Christmas shutdown
·  Ubisoft goodies (Ubisoft connect)
·  Fruit offered every week
·  FitPass

We build worlds that are a playground for the imagination, offering moments of surprise, fun and adventure as well as opportunities for learning and self-discovery.

Join us and become a key part in the gaming world!