Greenlight Expert, Nottingham (with travel to Leicester)

Job description

About Uber

 

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

 

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

 

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.

Uber’s partner-drivers are some of Uber’s most important customers and our Uber Experts are responsible for creating a best in class customer experience. Based in your city’s Greenlight Hub, you'll work directly with partner-drivers to provide support, educate and excite potential partners about the life-changing flexibility & freedom of the Uber platform.

The ideal candidate will have a passion for Uber, great attention to detail and highly refined people skills including patience, persistence and compassion. Part of a close-knit team, you will strive to provide the thoughtful, personalised service that partners expect from Uber, and create a positive, long lasting impression with each interaction.

About You

·  Sales and Customer Service - Strong sales and customer service skills to support and inspire new and existing partner-drivers to achieve their goals with Uber.
·  Attention to Detail - You love searching for the needle in a haystack, ensuring you get the right information each time and achieving it in a timely manner.
·  Energy and Enthusiasm - A passion for Uber and its technology and the energy to provide enthusiastic presentations and personalised support all day.

Responsibilites 

·  Deliver high quality presentations to new and existing partner-drivers to ensure new drivers on the Uber platform are fully informed and are passionate about the opportunity
·  Owning your personal metrics for customer support and performance
·  Deliver professional and personalised in-person support in every interaction with partner-drivers in the city
·  Be passionate and knowledgeable when speaking about Uber products
·  Going beyond mere problem solving to identify root causes and work with other members of the Uber team to make continuous improvements
·  Representing the Uber brand professionally whilst celebrating your city’s individuality

About Uber

 

We’re changing the way people think about transportation. Not that long ago we were just an app to request premium black cars in a few metropolitan areas. Now we’re a part of the logistical fabric of more than 600 cities around the world. Whether it’s a ride, a sandwich, or a package, we use technology to give people what they want, when they want it.

 

For the people who drive with Uber, our app represents a flexible new way to earn money. For cities, we help strengthen local economies, improve access to transportation, and make streets safer.

 

And that’s just what we’re doing today. We’re thinking about the future, too. With teams working on autonomous trucking and self-driving cars, we’re in for the long haul. We’re reimagining how people and things move from one place to the next.
","responsibilities":"

Uber’s partner-drivers are some of Uber’s most important customers and our Uber Experts are responsible for creating a best in class customer experience. Based in your city’s Greenlight Hub, you'll work directly with partner-drivers to provide support, educate and excite potential partners about the life-changing flexibility & freedom of the Uber platform.

The ideal candidate will have a passion for Uber, great attention to detail and highly refined people skills including patience, persistence and compassion. Part of a close-knit team, you will strive to provide the thoughtful, personalised service that partners expect from Uber, and create a positive, long lasting impression with each interaction.
","qualifications":"

About You

·  Sales and Customer Service - Strong sales and customer service skills to support and inspire new and existing partner-drivers to achieve their goals with Uber.
·  Attention to Detail - You love searching for the needle in a haystack, ensuring you get the right information each time and achieving it in a timely manner.
·  Energy and Enthusiasm - A passion for Uber and its technology and the energy to provide enthusiastic presentations and personalised support all day.

Responsibilites 

·  Deliver high quality presentations to new and existing partner-drivers to ensure new drivers on the Uber platform are fully informed and are passionate about the opportunity
·  Owning your personal metrics for customer support and performance
·  Deliver professional and personalised in-person support in every interaction with partner-drivers in the city
·  Be passionate and knowledgeable when speaking about Uber products
·  Going beyond mere problem solving to identify root causes and work with other members of the Uber team to make continuous improvements
·  Representing the Uber brand professionally whilst celebrating your city’s individuality